SurveySensum

SEPTEMBER 12, 2022

What is it about customer feedback that is helping them improve their services or product? Let’s discuss these in this comprehensive article, ‘Everything you need to know about customer feedback.’. People came from all over the town but the footfall decreased after a month or two. Why is it important? How’d she known it?

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis NPS 52

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Eoghan McCabe, CEO , and Matt Hodges, VP of Commercial Product Strategy.

Engineering 150

Engineering Start-ups Gaming Sales 150

Intercom

JANUARY 5, 2023

He’s a keynote speaker, adviser, and co-author of several books on the subject, including the provocatively titled The Best Service is No Service , Your Customer Rules , and his latest The Frictionless Organization: Deliver Great Customer Experiences with Less Effort. Getting rid of friction. Bill Price: Thanks so much for inviting me.

Customer Experience 69

Customer Experience CX Contact Center Start-ups 69

Fonolo

FEBRUARY 7, 2013

The best way for a call center to stand out as a leader is through the customer experience. It’s no surprise that an exceptional experience leads to more satisfied consumers, who continue to spend more money. 3 Steps to Eliminate Hold Time in Your Contact Center. UPDATED: January 2020. What causes long call center hold times?

Contact Center 62

Contact Center Social Media Omnichannel Customer Satisfaction 62

Totango

FEBRUARY 26, 2021

Some of the items on that list are understandable, from product shortcomings to changes in the customer’s business (such as acquisition). You have to help your customer use your product, but you also have to help your customer get the value they need from your product. And is it a benefit or just a thing the product does?

Net Promoter Score 62

Net Promoter Score Social Media Start-ups NPS 62

Comm100

NOVEMBER 13, 2022

If you’d like to learn how omnichannel customer support can transform your operations, this guide is the best place to start. We’ll explain everything you need to know about omnichannel support, including the key benefits of omnichannel, example use cases, what to look for in omnichannel software, and the best platforms available.

Omnichannel 88

Omnichannel Customer Service Social Media Healthcare 88

Lumoa

APRIL 3, 2018

83% of customers would trust recommendations from the people they know : colleagues, family, friends, etc. Often, we believe that people closer to us can give us a better advice when choosing a product or service. People have been obsessed with "the only number you need to know" ever since. ” — Bruce Temkin.

Net Promoter Score 134

Net Promoter Score NPS Touchpoint Text Analytics 134