Lumoa

AUGUST 5, 2022

Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. Companies in the retail space have traditionally leveraged indicators like customer sentiment to better understand their target audiences. First Off, What Exactly Is Going On?

Retail 83

Retail VOC Customer Feedback NPS 83

Totango

JUNE 15, 2022

While the uncertainty that comes along with rising interest rates and a falling stock market can be scary, there is a silver lining: your current customer base. During periods of economic instability, your customer base may be the only growth channel on which you can depend. Reorient Your Operating Model.

Touchpoint 96

Touchpoint Start-ups NPS CRM 96

Logicalware

AUGUST 26, 2022

Little did we know we’d be hit with interest rate hikes and talk of a recession. In this article, we’ll look at the impact the rising cost of living is having on your agents and what you can do to support them during these uncertain times. Changes in customer behaviour. Supporting your agents.

Start-ups 97

Start-ups AI Technology Technology 97

Totango

MAY 19, 2020

The continuing COVID-19 health crisis may well produce a recession that has a significant impact on the Software-as-a-Service (SaaS) industry. No one is certain how this will change the long and short-term behaviors of customers, lenders, and enterprises in a SaaS world. Re-tune Your Digital Engagement Strategy.

Finance 77

Finance Education Sales Technology 77

Totango

OCTOBER 2, 2020

The unpredictability of an economic downturn, such as the continuing COVID-19 pandemic, can introduce uncertainty into the relationship between you and your customer. Sudden and unexpected external forces beyond the control of either of you can also lead to unanticipated customer behavior.

Customer Retention 118

Customer Retention Non-Profits Customer Acquisition Customer Relationship 118

Execs In The Know

JANUARY 8, 2023

No matter what industry you’re in, as a CX leader it’s important to stay on top of current outsourcing trends and strategies as you navigate the ecosystem. In this article, we’ll discuss the trends and strategies that we’re currently seeing in the industry that could shape the outsourcing sector in the year ahead. Let’s get started.

Artificial Intelligence 87

Artificial Intelligence Technology Technology Engineering 87

CSAT.AI

JANUARY 18, 2023

Eliminating any human customer service support, like Frontier Airlines has done, is a bold choice. Digital customer service options are able to help manage the support challenges businesses are facing. The question is, should they be the only options customers have? Customers value authenticity more than ever.

Customer Service 85

Customer Service AI Sentiment Analysis CX 85