Zendesk

JANUARY 21, 2021

66% of adults feel that the most important thing a company can do to provide them with a good online customer experience: value their time. What is KCS? Check out these five great knowledge management examples to see how brands like Vend and Canva are doing it. What are the basic concepts of knowledge centered support, or KCS?

Artificial Intelligence 98

Artificial Intelligence Engineering Machine Learning AI 98

SurveySensum

DECEMBER 15, 2022

It is an advanced survey tool that lets you understand what your customers or employees feel about your business, brand, or services. . Why do people want to switch from Qualtrics? Qualtrics is costly, and they do not publish the pricing details on their website or anywhere. But if not Qualtrics, then what? SurveySensum.

Sentiment Analysis 52

Sentiment Analysis Actionable Insights AI Customer Feedback 52

ECXO

DECEMBER 20, 2023

We need an honesty jar here. In reality, there are inherent, and regulatory, limits to what you can achieve. Personalisation needs to change. What we should be talking about relevancy. And how do you set about delivering it? Before we look at solutions and tactics, we need a deeper understanding of the problem.

Customer Experience 52

Customer Experience B2B AI Machine Learning 52

Lumoa

SEPTEMBER 16, 2022

In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. What is a good NPS? NPS Benchmarks may show you signs of whether your business is doing well or needs improvement. Getting a score between 0 and 30 doesn’t mean you’re doing everything wrong.

Net Promoter Score 83

Net Promoter Score NPS Social Media Retail 83

SurveySensum

MARCH 20, 2024

With trends changing every day, customer expectations and needs are also evolving with the changing times, and if you fail to deliver the best to your customers then you will fall behind in this competitive marketplace. But the question arises – how to do it? What is a Customer Experience Management Software?

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

SurveySensum

AUGUST 10, 2023

Measuring Customer Effort Score (CES) can help you find out why customers struggle to do business with your company. Here’s what you can do: Offer guest checkout. The customer may feel the need to escalate the issue to a different channel, so don’t make it difficult for them to locate this information.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

ProProfs

JULY 16, 2020

She believes that the ‘fastest learner wins’ and that’s why P&G continues to focus on immediate business context and prioritizes individual needs of its employees by curating learning content that is relevant and can be immediately applied to work. What is eLearning and How Can It Help You?

Social Media 103

Social Media Gambling Education 103