DMG Consulting

AUGUST 10, 2018

Recent advancements in artificial intelligence (AI) technology coupled with consumer preference for digital channels, is driving interest in and adoption of intelligent virtual agents (IVAs) and a related technology, robotic process automation (RPA). Applications that Improve the Customer Journey.

Artificial Intelligence 78

Artificial Intelligence Machine Learning Contact Center Legal 78

DMG Consulting

MAY 15, 2018

There’s plenty of cloud-based excitement, though proliferation, compliance, and security remain issues. SECURITY AND REGULATORY COMPLIANCE ARE KEY. The top reasons why companies have avoided using a cloud-based solution are security and regulatory compliance, two very different but often related issues. By Donna Fluss.

Contact Center 59

Contact Center Compliance Artificial Intelligence Innovation 59

Hodusoft

JANUARY 18, 2023

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

CommBox

OCTOBER 5, 2021

WhatsApp includes an API interface that allows service providers to implement artificial intelligence solutions to effectively manage call centers and quickly produce business insights. API Interface – Create conversational chatbots for business and customer communications, connect your CRM to WhatsApp. Increase sales.

AI 98

AI Sales Omnichannel Artificial Intelligence 98

CommBox

FEBRUARY 2, 2022

WhatsApp includes an API (“Application Programming Interface”) that allows service providers to adopt artificial intelligence into WhatsApp. That’s why you need to equip your chatbots with artificial intelligence and machine learning capabilities. Get updates directly to your CRM. GDPR security compliance.

Real Estate 98

Real Estate Artificial Intelligence Omnichannel Finance 98

SurveySensum

JULY 14, 2020

She is a Thought Leader, Keynote Speaker, and Published Author and is currently heading the Customer Intelligence Solutions at SAS where she is guiding organizations on the application of advanced analytics and artificial intelligence to harness customer insights and deliver relevant one-to-one experiences. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

SEPTEMBER 24, 2019

But when you combine that data with your existing software, such as your CRM, HR systems or ERP, you can see how those experiences impact behavior. Artificial Intelligence. In recent years, artificial intelligence (AI) has been at the forefront of some exciting new developments, making survey platforms even more powerful.

Artificial Intelligence 20

Artificial Intelligence Key Driver Analysis Start-ups Text Analytics 20