Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Ameyo Callversations

MAY 19, 2022

Artificial intelligence (AI) is set to transform business operations, across domains, in the next few years. For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Read More: Best AI Chatbot Features to Deliver Expectational Customer Service.

AI 52

AI Sales Artificial Intelligence ML 52

C3Centricity

JANUARY 4, 2021

Learn how to understand their relationships to each other. #7. 7 Ways to Deliver Awesome Customer Service. How come with all the talk about the importance of customer satisfaction, many companies still get it wrong? How to Improve Customer Centricity in Hospitality. This may surprise you. Well think again!

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

C3Centricity

JANUARY 13, 2021

Learn how to understand the relationship between the two names, something few have really thought about. #7. 7 Ways to Deliver Awesome Customer Service. How come with all the talk about the importance of customer satisfaction, many companies still get it wrong? How to Improve Customer Centricity in Hospitality.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

1 to 1

JUNE 1, 2021

At a time when customers want great experiences at an increasingly faster pace, automation plays a crucial role in helping brands deliver. When done right, automation creates effortless experiences for employees and customers alike. In short, it refers to bots that imitate human tasks.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

SurveySensum

MAY 20, 2020

The definition of customer experience has changed the way brands are responding to current situations and coming with a great initiative. Zappos an online shoe and clothing retailer is known for their customer-centric culture and delivering unparalleled customer experience. Searching for flour to try that homemade bread recipe?

Social Media 52

Social Media Customer Experience Healthcare Non-Profits 52

Shep Hyken

JULY 8, 2022

This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Every year, companies find ways to improve customer service. This could be investing in new tools, changing processes, or adding new people to your team against customers. That’s great.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61