Shep Hyken

JULY 8, 2022

This week’s guest post by Sharavanan Shanmugaraju shares six customer service trends that companies need to adopt this year. Every year, companies find ways to improve customer service. This could be investing in new tools, changing processes, or adding new people to your team against customers. That’s great.

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Execs In The Know

FEBRUARY 5, 2024

Hyper-Automation is Revolutionizing BPO Operations Hyper-automation takes automation a step further by integrating multiple advanced technologies and platforms, such as artificial intelligence (AI), machine learning (ML), and robotic process automation (RPA), to optimize as many business processes as possible across a company.

Healthcare 59

Healthcare Sentiment Analysis Artificial Intelligence ML 59

Execs In The Know

MARCH 4, 2022

Customer journey analytics solutions are used to track and monitor customer behavior across multiple channels, from the first introduction to a brand or company throughout the entire relationship. Which channels or touchpoints do customers visit most often before churning? Best Practices for Customer Journey Analytics.

Customer Journey Map 98

Customer Journey Map Touchpoint Machine Learning Unstructured Data 98

C3Centricity

JANUARY 4, 2021

Learn how to understand their relationships to each other. #7. 7 Ways to Deliver Awesome Customer Service. How come with all the talk about the importance of customer satisfaction, many companies still get it wrong? How to Improve Customer Centricity in Hospitality. This may surprise you. Well think again!

Hospitality 62

Hospitality Hospitality Actionable Insights Artificial Intelligence 62

Ameyo Callversations

MAY 19, 2022

For sectors such as travel, hospitality, and retail, AI chatbots are leading the way for sales efficiencies. Read More: Best AI Chatbot Features to Deliver Expectational Customer Service. Chatbot AIs have a strong NLP engine and machine learning base that allow them to understand customer conversations with deeper context.

AI 52

AI Sales Artificial Intelligence ML 52

C3Centricity

JANUARY 13, 2021

Learn how to understand the relationship between the two names, something few have really thought about. #7. 7 Ways to Deliver Awesome Customer Service. How come with all the talk about the importance of customer satisfaction, many companies still get it wrong? How to Improve Customer Centricity in Hospitality.

Hospitality 71

Hospitality Hospitality Actionable Insights Artificial Intelligence 71

Ameyo Callversations

SEPTEMBER 8, 2021

Nowadays, many contact centers use an omnichannel strategy for customer service with the hope of reaching the greatest possible audience. When executed right, it can be an excellent approach to meet customer demand and brand marketing. At present, Call centers are the core part of customer service for organizations.

Social Media 93

Social Media Contact Center Sales Entertainment 93