Steven Van Belleghem

APRIL 27, 2021

And then the Grab team went into the field to explain the technology to these drivers at airports, shopping malls and gas stations. It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

SurveySensum

DECEMBER 29, 2023

Leverage Technology Solutions Harnessing technology to its fullest potential by incorporating patient-centric solutions elevates the healthcare experience. These technological advancements augment patient engagement and optimize operational efficiency, positioning healthcare institutions at the forefront of innovation.

Healthcare 52

Healthcare Artificial Intelligence Text Analytics Innovation 52

ECXO

APRIL 7, 2024

Creativity cultivates connection: In a society driven by technology, human connection has become more crucial than ever. In this digital era, artificial intelligence (AI) has certainly emerged as a powerful tool that can augment and enhance customer experience. At its core, AI is a machine, governed by algorithms and codes.

AI 94

AI CX Artificial Intelligence Predictive Analytics 94

The Customer Service Blog

APRIL 28, 2022

As you dial in, the computer of an artificial intelligence company hired by the store is activated. Part of what attracts them to this new technology is a belief that the current digital system of creating unique customer profiles - and then targeting them with personalized messages, offers and ads - has major drawbacks.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

CSAT.AI

OCTOBER 13, 2020

Machine learning based tech is becoming more sophisticated with virtual influencers , robot assistants , AI making appointments by phone. With a worldwide pandemic forcing customers indoors and businesses online the need for technological solutions accelerated the creation and adoption of AI tools. It showed ?

AI 52

AI Machine Learning Customer Service Artificial Intelligence 52

Beyond Philosophy

JANUARY 5, 2021

Some grocery stores in the UK, Tesco, and Sainsbury’s gave the relief money they received back to the government because they didn’t need it. Customer Science is the fusion between digital technology, artificial intelligence (AI), behavioral science to increase understanding of what customers want and what they do to get it.

Artificial Intelligence 88

Artificial Intelligence Machine Learning Government AI 88

DMG Consulting

APRIL 11, 2022

For many contact centers, technology saved the day as businesses transformed. The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance.

E-commerce 48

E-commerce Real Estate VOE Contact Center 48

Taylor Reach Group

JUNE 9, 2020

Looking ahead, companies with both in-house and outsourced contact centers will need to take full advantage of current technologies that allow them to reduce costs and drive efficiencies but can also handle the critical task of scale mass number of agents with the adroitness of spinning up a server.

Contact Center 129

Contact Center Machine Learning Government Technology 129

SurveySensum

NOVEMBER 8, 2023

CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. However, it is advisable to rely on it only in certain situations.

CX 52

CX Customer Experience Artificial Intelligence NPS 52

Comm100

NOVEMBER 25, 2020

There is a lot of curiosity surrounding the latest technological advancements, and Artificial Intelligence (AI) and Customer Relationship Management (CRM) are no different. In fact, if you were to go through any predictions about the future of customer service, artificial intelligence is common among them all.

CRM 52

CRM AI Customer Service ML 52

Lumoa

JANUARY 9, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. At this point we have the technology and data prowess to actually know our customers - and predict their needs - but we still aren't there yet. Many organizations are currently enamoured with the promise of technology and big data.

CX 141

CX Customer Experience Artificial Intelligence Omnichannel 141

Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

Lightico

APRIL 20, 2022

Here, we’ll explore some ways technology can help support anti-fraud efforts. Driver’s license issued by a Canadian government authority. Machine learning and artificial intelligence are used to identify the authenticity of I-9 verification documents. What I-9 Verification Documents Are Required?

Compliance 52

Compliance Artificial Intelligence Machine Learning Legal 52

DMG Consulting

SEPTEMBER 17, 2021

Companies and government agencies that had already migrated to contact-center-as-a-service (CCaaS) solutions made the transition more easily than those using premises-based automatic call distributors (ACDs) and dialers, but both groups were ultimately successful. If not, add this to the technology road map.

Contact Center 48

Contact Center Artificial Intelligence Innovation Technology 48

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

Mercer | Mettl serves clients in various industries, including education, corporate, and government sectors. The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SugarCRM

FEBRUARY 21, 2018

The myth machine rumbles on, riding the coattails of the latest technology trends like artificial intelligence (AI), and drawing on old, archaic beliefs that have pervaded the CRM industry since its beginning. 1: Artificial intelligence (AI) is a quintessential factor for the future of CRM.

CRM 47

CRM Artificial Intelligence AI Machine Learning 47

Taylor Reach Group

APRIL 25, 2018

And learn more about exciting new technology that’s revolutionizing customer experience. Whether it’s the latest in technology and bot platforms, in depth case studies from major brands, ad agency experience, the latest tips and tricks from developers or chatbots 101, we searched high and low for the best in the business of bots.

Contact Center 62

Contact Center Customer Experience Artificial Intelligence Government 62

Qualtrics

DECEMBER 9, 2020

Over the last decade businesses and governments have introduced tools and initiatives that have established customer experience (CX) capabilities within their organization, such as voice of the customer programs and journey mapping. Iconic brands finding a competitive advantage with XM.

Sentiment Analysis 32

Sentiment Analysis Artificial Intelligence Government Machine Learning 32

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

1 to 1

JUNE 1, 2021

With unattended RPA, software with artificial intelligence and machine learning handles common, high-volume, repetitive tasks such as invoice processing, claims management, and patient scheduling. Both attended and unattended RPA can take many mundane tasks off associates’ plates, letting them focus on other priorities.

Artificial Intelligence 26

Artificial Intelligence Invoicing Contact Center Machine Learning 26

Aquire

AUGUST 2, 2021

These conversational programs have proved a popular application of advanced tech, such as machine learning and natural language processing (NLP). The second type uses more powerful artificial intelligence, machine learning and predictive analytics, and are therefore better equipped to “sound” human and learn as they go.

Machine Learning 59

Machine Learning Predictive Analytics Healthcare AI 59

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Shep Hyken

JULY 8, 2022

Confidentiality is a growing concern of governments and businesses. Companies and government entities have been seen protecting their customers’ contact information by hiding their phone numbers. Today, banks face stiff competition from leading privatization-based technology companies. Plan for future peaks and anomalies .

Predictive Analytics 61

Predictive Analytics Customer Service Hospitality Hospitality 61

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

SurveySensum

JULY 14, 2020

Mike is the Founder and Managing Partner at Storyminers and helps mid-market companies to achieve higher operating results and profitable exits using Storyminers’ unique combination of Story, Strategy, Experience Design, and Technology. Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Comm100

OCTOBER 16, 2018

Disruptive technology like Artificial Intelligence (AI) chatbots enable businesses to provide 24/7 customer support. However, the success of these technology investments lies in using a combination of analytics and customer feedback to make informed business decisions. Check, check, check. Bot makes it possible.

Customer Experience 53

Customer Experience Artificial Intelligence AI Innovation 53

Lumoa

MARCH 20, 2018

artificial intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64

Qualtrics

AUGUST 13, 2019

First and foremost researchers need to secure funding for their work, such as from government departments or private enterprises. – As the world around us advances technologically, the type of research being completed and the way responses are captured is changing. Does it use machine learning and artificial intelligence?

Artificial Intelligence 20

Artificial Intelligence Government Machine Learning Healthcare 20

Uniphore

JULY 30, 2021

When contact center leaders were asked what prevents them from running their dream contact center operation, they cite the same reasons year after year – lack of technology integration closely follows lack of budget. Now, how on earth could you have enough budget to integrate these technologies to deliver an effortless customer experience?

Innovation 246

Innovation CX Contact Center NPS 246