Intercom, Inc.

DECEMBER 5, 2019

Identifying a clear purpose and vision becomes all the more important given the rapid evolution of the SaaS industry, whether it’s how fast the underlying cloud technology is changing, the massive transformation of the app economy, or the race to incorporate AI. But they are the slowest to adopt that technology. “It

Artificial Intelligence 118

Artificial Intelligence AI Start-ups Outlook 118

DMG Consulting

JANUARY 3, 2020

We enter the new decade with great momentum in technological innovation. Start-ups and large enterprises are investing billions in artificial intelligence (AI) and automation-based initiatives that are going to change the way we live our lives and conduct business over the next 10 – 20 years.

Contact Center 48

Contact Center Artificial Intelligence Outlook Transportation 48

Zendesk

APRIL 3, 2023

This short-sighted outlook only undermines the true goal: creating long-term profitability. Invest in artificial intelligence (AI) AI is omnipresent in the retail world, and for good reason. Invest in endless aisles An endless aisle is an innovative solution that blurs the lines between in-store and online shopping.

Retail 98

Retail Social Media Artificial Intelligence Omnichannel 98

SugarCRM

JUNE 6, 2022

Our virtual event allowed us to connect with customers in a meaningful way to uncover the latest Sugar innovations, glean inspiration from fellow users, and formulate an equation for success with Sugar to address those challenges. Year of Innovations You Need and Asked for. Let’s see how we have managed it! Wow : You did it!

Sentiment Analysis 26

Sentiment Analysis Artificial Intelligence CRM Outlook 26

Ameyo Callversations

AUGUST 24, 2022

With the increasing significance of Artificial Intelligence in customer engagement, more businesses are adopting conversational AI. Conversational AI, as a leading contact center automation technology, stands at the convergence of these two business sides. Chatbots Trends and Future Outlook. Human-like Chatbots.

AI 52

AI Sentiment Analysis Contact Center Artificial Intelligence 52

Callminer

AUGUST 1, 2017

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. Kolin Porter is the Vice President, Product Innovation at Higher Ed Growth. So much of contact center efficiency hinges on using the right technology.

Contact Center 334

Contact Center Real Estate Start-ups Sales 334

SugarCRM

SEPTEMBER 13, 2022

Automated CRM can eliminate manual tasks for sales reps and even prescribe their next move with artificial intelligence. We believe that while innovation is necessary, a successful sales team only needs a handful of key features to make an impact. Since then, sales process automation has come a long way.

Sales 26

Sales Data Entry CRM Finance 26

ClearAction

OCTOBER 1, 2018

The future of customer experience (CX) is sure to be influenced by artificial intelligence, digitalization, the sharing economy, generational preferences, cross-pollinated expectations and much more. VoC flows into additional data and insights to become customer intelligence. customers, channel partners, alliances).

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63