Lumoa

JANUARY 24, 2024

When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic. This direct line of communication allows customers to express their needs and desires, providing a rich source of data for analysis.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

Zendesk

NOVEMBER 28, 2023

The Jetsons nailed artificial intelligence. Premiering in 1962, the cartoon accurately depicts many technologies we use today—including AI. The show illustrates the benefits and challenges of intelligent automation and how people can implement AI at home and in the workplace. If you’re new to this, no worries.

AI 52

AI ML Machine Learning Artificial Intelligence 52

Fonolo

DECEMBER 1, 2022

Tools enhanced with artificial intelligence are a must these days, along with IVR capabilities, smart routing, real-time analytics, and immediate access to caller information and context for agents. . AI-based customer sentiment analysis notices keywords like “late order” or “refund” to help direct calls. .

Contact Center 87

Contact Center Sentiment Analysis Omnichannel Artificial Intelligence 87

Beyond Philosophy

AUGUST 25, 2022

For those who read this newsletter, you know that Customer Science is where we have a convergence of artificial intelligence (AI), data, and behavioral sciences. However, the company also pays for that time in labor, technology, and many other cost centers. So, how can you create a proactive experience in your organization?

Contact Center 147

Contact Center Sentiment Analysis Artificial Intelligence Start-ups 147

Shep Hyken

AUGUST 5, 2022

Technology solutions and automation have the power to improve customer service in multiple ways. Perhaps this could be one of the main reasons businesses nowadays embrace new-age technologies and tools like voice bots and chatbots.? Thanks to technology, ML, and NLP, interacting with the bot is easier than before.

Contact Center 69

Contact Center Sentiment Analysis Artificial Intelligence ML 69

Logicalware

FEBRUARY 1, 2024

However, many contact centres struggle to meet these expectations as they face the challenges of integrating new technologies, managing multiple channels, and coordinating customer journeys. Customers expect fast, convenient, and personalised service across multiple channels, and enquiries are more complex and in bigger volumes than before.

Customer Experience 52

Customer Experience Sentiment Analysis Omnichannel Social Media 52

Fonolo

MAY 16, 2023

Artificial Intelligence and New Call Center Analytics There are also AI-assisted metrics that are shaking things up in the contact center. 3 Ways to Use AI in the Contact Center One of the most exciting new metrics is sentiment analysis. Are they angry, frustrated, or satisfied? The possibilities are endless!

Contact Center 91

Contact Center Customer Satisfaction Sentiment Analysis Artificial Intelligence 91

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. As AI technology continues to evolve, we can expect even more advanced levels of personalization.

AI 52

AI Customer Experience Social Media Machine Learning 52

CSAT.AI

FEBRUARY 27, 2019

The call center has evolved into the contact center through a variety of technological innovations that followed the trusty telephone. ( The internet survived it’s wild ride and inspired more waves of technological advances that have caused the call center to give way to the contact center. Enter the Net – The Internet Boom.

Contact Center 52

Contact Center AI Sentiment Analysis Artificial Intelligence 52

DMG Consulting

FEBRUARY 25, 2019

Speech analytics is getting a new lease on life courtesy of artificial intelligence (AI), machine learning, and the digital transformation. These applications are being pushed to the next level by more advanced AI-enabled technologies, like supervised, semi-supervised, and unsupervised machine learning and predictive analytics.

AI 48

AI Text Analytics Predictive Analytics Machine Learning 48

Lumoa

JUNE 14, 2023

Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience. The digital age has ushered in a host of incredible technological marvels, greatly enhancing the customer service landscape. That’s a huge disparity.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

SugarCRM

OCTOBER 11, 2022

Yet, only one in four companies are currently taking advantage of this technology and automating at least one sales process. Sales automation is the ability to take manual, time-consuming tasks and automate them using software, artificial intelligence, and other digital tools. What is Sales Automation Software?

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. Topic analysis reveals topics that are most talked about. Read more about the role of Artificial Intelligence in text analytics.

Text Analytics 121

Text Analytics Sentiment Analysis NPS Net Promoter Score 121

Qualtrics

DECEMBER 5, 2018

When we see representations of artificial intelligence in the media, it’s nearly always focused on the more attention-grabbing ways things can go wrong: driverless cars entrapping us ( Minority Report) ; virtual assistants turning on us ( 2001 ); robots enslaving us (literally hundreds of movies). market research industry.

AI 37

AI Artificial Intelligence Machine Learning Sentiment Analysis 37

Comm100

MARCH 7, 2019

Chatbots have quickly moved from lofty vision to technological reality. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Another example is even if you don’t have live chat, your customers can benefit from social media bots.

Machine Learning 55

Machine Learning Sentiment Analysis Artificial Intelligence AI 55

SugarCRM

SEPTEMBER 23, 2019

MasterSolve is a business and technology consultancy with deep expertise in CRM, marketing automation and customer engagement. Its developers and technology experts have extensive track records in implementing and configuring Sugar for companies in a wide array of industries — medical, manufacturing, nonprofit, financial and more.

Sentiment Analysis 24

Sentiment Analysis Artificial Intelligence Machine Learning Manufacturing 24

SugarCRM

SEPTEMBER 26, 2019

Artificial Intelligence (AI) has been a topic of fascination of science fiction fans for many years, and it’s been typified in classic entertainment such as Star Wars, Star Trek, and even the Jetsons. Before the age of AI, many companies viewed CRMs as a technology used to store their data. Cool Ways MasterSolve Uses AI.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

Comm100

MARCH 7, 2019

Chatbots have quickly moved from lofty vision to technological reality. However, as chatbot technology has advanced and become more nuanced, gaps still remain between the promise of value and its actual delivery. Another example is even if you don’t have live chat, your customers can benefit from social media bots.

Machine Learning 40

Machine Learning Sentiment Analysis Artificial Intelligence AI 40

CSAT.AI

APRIL 5, 2023

(see Scripts) Change Management: Process of planning, managing and implementing change within a company; organizational, procedural or technological. Channels: All the ways customers can reach a brand like phone, email, social media, text, chat (see Omnichannel). Note: Churn as a loss can be applied to customers or agents.

Contact Center 97

Contact Center Customer Service Net Promoter Score Artificial Intelligence 97

Fonolo

MARCH 2, 2023

Word: Contact centers are technology leaders! While the world was pivoting from on-site to hybrid and remote workspaces, contact centers were also embracing cloud technology and upskilling agents to be among the first-generation of AI-native workers. And not a moment too soon. Here’s a sneak peek into what our influencers had to say!

Contact Center 141

Contact Center Artificial Intelligence Sentiment Analysis AI 141

Comm100

OCTOBER 19, 2022

These chatbots have artificial intelligence (we’ll talk more about that in a bit) and respond to questions as if they were real people. AI-based chatbots, on the other hand, are equipped with a digital brain–known as artificial intelligence. Unfortunately, no technology is completely hack-proof.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89

Lumoa

NOVEMBER 21, 2023

But it is no longer a challenge, thanks to modern technologies like martech tools and back-office solution software and the use of artificial intelligence (AI) in customer feedback analysis. Thankfully, the most relevant AI development technologies evaluating customer feedback rely on sentiment analysis.

Customer Feedback 83

Customer Feedback AI Machine Learning Social Media 83

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Task bots Task bots are a great first step into automation for those who are unfamiliar with the technology.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65

Intercom

AUGUST 11, 2022

But this over-reliance on technology to understand your customers is actually a perfect solution for getting us out of this mess – using technology and platforms like UserTesting to take advantage of technology to do a lot of this work. Liam: So, we’re not saying get rid of data.

Start-ups 59

Start-ups NPS Sentiment Analysis Artificial Intelligence 59