Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.
DMG Consulting
DECEMBER 7, 2021
Question: Should speech and text analytics be used outside the contact center? Answer: Speech and text analytics, known jointly as interaction analytics (IA), can and should be perceived, managed and applied in a way to benefit the entire enterprise and its customers. appeared first on DMG Consulting.
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Lumoa
JANUARY 23, 2018
These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.
Lumoa
JANUARY 8, 2024
And, if you’re nodding along, I’m also betting you’re savvy enough to know that the future of business success is tightly intertwined with embracing Machine Learning (ML) and Artificial Intelligence (AI). There’s an avalanche of text data out there. Welcome to the ‘digital-everything’ era.
Lumoa
APRIL 13, 2020
With the modern technologies available today, such as speech-to-text and artificial intelligence (AI) it’s possible to automatically generate insights from calls, Interactive Voice Response (IVR) surveys, and post-call surveys. This can be done using voice-to-text analytics, also known as speech-to-text analytics.
SurveySensum
NOVEMBER 8, 2023
CX automation involves leveraging technologies such as AI (artificial intelligence) and RPA (robotic process automation) to automate customer support and marketing campaigns, collect and analyze customer feedback, and personalize customer experience. In this blog, we are going to explore the hot topic of CX automation from A to Z.
DMG Consulting
JULY 16, 2019
A major challenge facing contact centers is that there is an increasing variety of interaction types, and they are coming from a growing number of channels, including calls, emails, tweets, SMS, chat, social media, and more. While many companies perform QM on their calls, too few apply this practice to other channels.
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