Fonolo

MAY 10, 2018

This San Francisco-based company innovating in the field of messaging products (highly useful tools for those in sales, marketing, and customer support) hosts an incredibly valuable and engaging blog with content related to sales, product management, and customer support, direct from the minds of innovative industry experts.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Lumoa

MAY 5, 2022

Whether you work in B2B or B2C, CX is the sum of all thoughts, feelings, experiences and reactions the customer is left with. Innovation and development happen best through people who bring different skills and perspectives to the same room. CX is the customers’ experience of the product or service itself.

Customer Experience 110

Customer Experience Artificial Intelligence CXM E-commerce 110

TeamSupport

OCTOBER 28, 2020

This article is replicated from the November 6, 2020 special issue featuring TeamSupport as one of the Most Promising CRM Solution Providers 2020. We serve companies in all different industries—from SMBs to enterprise—when many of our competitors have maintained their focus on B2C ticketing,” mentions Harrington.

Customer Relationship 45

Customer Relationship B2B B2C CRM 45

Zendesk

JULY 26, 2022

If your company doesn’t already have one, you can easily start one with your CRM through a CRM database. That growth isn’t just related to sales and increasing revenue—it encompasses all aspects of sales growth , company expansion, innovative offerings, stakeholder relationships, and market management.

Social Media 96

Social Media Sales CRM Start-ups 96

SugarCRM

NOVEMBER 8, 2022

As a large, global distributor of B2C goods focused on making the lives of outdoor enthusiasts easier, it’s no surprise that the company has experienced exponential growth on several fronts—especially within its sales organization. How Choosing the Right CRM Partner Allowed Backcountry to Prioritize Customer Needs.

Sales 26

Sales CRM Sports B2C 26

SugarCRM

MAY 10, 2022

We’ve reached new highs, and we are proud of our portfolio recognitions: SugarCRM Takes 1st Place in New Software Reviews CRM Emotional Footprint Report. SugarCRM Named a Leader in 2021 Nucleus Research CRM Value Matrix. SugarCRM Named “Best Overall CRM Solution” in 2021 MarTech Breakthrough Awards Program. Our users love us!

Sentiment Analysis 26

Sentiment Analysis CRM Customer Relationship Management B2C 26

Comm100

OCTOBER 16, 2018

While there are many ways to improve CX – ease of use, innovation, and speed are just a few – companies should be paying more attention to consistency and personalization. LinkedIn is huge for B2B companies, while Facebook and Instagram dominate B2C social. Reaching the next level of CX innovation with AI-powered chat.

Customer Experience 53

Customer Experience Artificial Intelligence AI Innovation 53

SugarCRM

APRIL 10, 2018

Während 2018 nun in das zweite Quartal startet, lohnt es sich jedoch, auch noch einmal einen genaueren Blick auf Trends zu werfen, die die Tech- und CRM-Branche jenseits der Schlagzeilen und über den 25. Dies bietet besonders im B2B-Bereich enorme Vorteile, aber auch in den auf Kundenbindung ausgerichteten B2C-Bereichen.

CRM 32

CRM B2C Innovation B2B 32

SugarCRM

MAY 6, 2021

The study finds, millennials are the broadest segment of the B2B and B2C providers’ customer base. To ensure proper support and service throughout your customer relationships and boost renewal chances, invest in advanced CRM and customer support software.

Social Media 47

Social Media B2C CX CRM 47

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. What’s New, What’s Next – Scanning the CRM Horizon.

B2B 26

B2B E-commerce CRM CX 26

Taylor Reach Group

MARCH 26, 2018

Dive into the innovation, strategies and tactics you’ll need to success in Today’s Ecommerce environment – from increasing customer satisfaction to boosting productivity and cutting costs. SOCAP Ohio Chapter – B2C Text Messaging Summit April 5, Columbus, OH. CRM Evolution 2018 – Conference and Expo April 9 – 11, Washington, DC.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Lumoa

FEBRUARY 6, 2018

Companies do marketing, sales and CRM – the customer does the experience! Technology advances will continue to inspire new innovations in customer experience. It is an evolution of more and more aware customers who are influenced by their B2C experiences and expect the same, if not better from other experiences as a customer.

CX 129

CX Customer Experience Education Machine Learning 129

C3Centricity

OCTOBER 22, 2018

CEX #CRM #CustomerService Click To Tweet. Customer #CEX #CRM Click To Tweet. BigData #CEX #CRM Click To Tweet. Innovation #Ideation #Action Click To Tweet. For example, in updating your innovation process, start with better identifying the target customers and their needs. If not, how about making them friendlier?

Healthcare 81

Healthcare Customer Service Hospitality Hospitality 81

Callminer

FEBRUARY 27, 2019

B2C customers will want to further include key performance indicators such as RFM (Recency Frequency Monetary), loyalty program attributes and a heavy dose of social media behaviors. B2B organizations will want to segment customers by objectives and personas using both explicit (i.e. demographics) and implicit (i.e.

Voice of the Customer 174

Voice of the Customer VOC Mystery Shopping Social Media 174

Zendesk

FEBRUARY 7, 2024

Leverage data analytics and customer relationship management (CRM) systems to identify individuals who haven’t engaged with your brand for some time. Stroll down memory lane with us and rediscover the inspiration and innovation that [Company Name] has always been about. If it’s too early, they could become annoyed with your efforts.

E-commerce 52

E-commerce Start-ups Omnichannel CX 52

Zendesk

APRIL 1, 2021

“Personalization is about tailoring an experience or interaction to the customer by using known information about who they are or where they come from,” says Zoe Koven, senior director of innovation within Zendesk’s Customer Advocacy team. In the B2C world, companies like to know many demographic details about their customers.

B2B 52

B2B Sales CRM B2C 52

ClearAction

OCTOBER 25, 2018

Half of B2C companies and a third of B2B companies have a dedicated customer experience budget. Don’t assume that Marketing’s ownership of things like market intelligence, predictive analytics, digital, retention, loyalty and CRM qualifies this department to achieve your enterprise customer experience goals.

Predictive Analytics 59

Predictive Analytics Touchpoint B2C Innovation 59

SugarCRM

AUGUST 19, 2019

Companies where there’s an established culture of innovation or newcomers with a more modern mindset are going to find it easier to adopt new ways of working than established businesses with a longstanding legacy to navigate. Book a free demo with our team and find out how to leverage CRM technology and unlock your business’ potential.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Qualtrics

FEBRUARY 17, 2020

Talk about breakthrough experiences and most people will reel off a list of B2C giants. They’ll be taking to the mainstage in the afternoon to explore how the landscape is shifting in XM and show some of the innovations on the XM Platform that will change how you work in 2020. B 2 Breakthrough - driving growth through XM in B2B.

Customer Experience 29

Customer Experience B2B CX Government 29

SurveySensum

JULY 14, 2020

He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She has extensive consulting experience across strategy, innovation, and communication and is a passionate customer champion, who uses customer experience strategy and data-driven insights to solve business problems.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Confirmit

MAY 29, 2018

Bring in the Voice of the Customer to fuel innovation throughout the organization. There are variations for B2B and B2C organizations, between specific industries, and even between regions. The State of Customer Experience – Time to Get Real By Claire Sporton, SVP, CX Innovation, Confirmit and Steve Hurst, Engage Business Media.

Voice of the Customer 40

Voice of the Customer VOC Net Promoter Score Customer Journey Map 40

Lumoa

OCTOBER 31, 2018

Much of the improvement has been driven by advancements in product innovation and digital technology. Customers want unique, special and innovative. Peter Lavers, Customer Experience and CRM Expert @ PeterLavers | blog "Customer Experience is here to stay! Companies do marketing, sales and CRM – the customer does the experience!

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Qualtrics

FEBRUARY 26, 2019

As the purveyor of all things data, they know how to incorporate insights and analysis in innovative ways to drive customer loyalty. On business to consumer (B2C) versus Business to Business (B2B) work: A mentor said to me a long time ago, “There are a lot of ways where B2C is more simple.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37