SurveySensum

JANUARY 25, 2024

Their kind words about how much they liked our services got me thinking – could their happiness translate into more opportunities for me? In this blog, I’ll share with you six simple tips on how to ask for a referral from a client. Not everyone is a superhero fan, so let’s focus on the real champions.

NPS 52

NPS Customer Feedback Gaming Social Media 52

Logicalware

JANUARY 25, 2022

So what are the biggest takeaways for contact centres and customer service teams? Analysts say this year will be all about digital-first customer experiences, with virtual assistants and video exploding onto the CX scene. If cloud technology was the superhero of 2020, video was its sidekick. Omnichannel.

Technology 98

Technology Technology Customer Service Artificial Intelligence 98

Hodusoft

DECEMBER 6, 2023

Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This is particularly critical for call centers, where customer satisfaction is paramount for the business’s success.

CRM 59

CRM Machine Learning Customer Satisfaction Gaming 59

Comm100

JULY 12, 2018

Continuing our series of the best customer service posts on the web from May , I’m going to look at some standouts from last month that caught my eye. There is no specific theme here aside from a focus on improving the customer experience. Difficult Customers. From the Dentist’s Chair. Marvel and DC Have Some Competition.

Customer Service 41

Customer Service AI Entertainment Contact Center 41

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now.

Gaming 11

Gaming Customer Service Start-ups Construction 11

Execs In The Know

APRIL 8, 2022

This change has since yielded a more responsive, more consistent customer care experience, along with improved performance across several key metrics like average speed of answer, customer satisfaction (CSAT), and Net Promoter Score (NPS). Synopsis: Beginning in 2014, Todd Montgomery and team began a journey of robust transformation.

Net Promoter Score 98

Net Promoter Score Contact Center Sports CX Transformation 98

Execs In The Know

OCTOBER 9, 2023

Every department, from marketing to customer service, wants to know how AI will affect their role in a business. That’s also true for customer service agents, who — thanks to AI AI — will become empowered to do their jobs more efficiently than ever thought possible. But AI cannot completely replace humans in CX.

AI 52

AI Customer Service CX Technology 52