Execs In The Know

SEPTEMBER 28, 2023

PHOENIX , September 28, 2023 — Global customer experience (CX) industry leader Execs In The Know is thrilled to announce the release of the 2023 CX Leaders Trends & Insights: Consumer Edition report. This year’s results show several positive and fundamental shifts within the CX industry.

CX 40

CX Artificial Intelligence Actionable Insights AI 40

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. As the AI-powered customer experience (CX) frontier becomes more mainstream, companies will look to emotion AI to offer a differentiated experience rich in actionable data. Video will be Preferred CX Platform. Ah, 2022, a new year. Not so fast.

AI 130

AI Artificial Intelligence Healthcare Legal 130

ECXO

JANUARY 30, 2024

The emotions in CX Emotions have a pivotal role in the customer experience and can significantly impact customer loyalty and repeat purchases. Let’s explore these biological and physiological aspects of the brain The amygdala 2024. Image by Joao Marcelo Novellino Pereira.

CX 52

CX Customer Loyalty Education Customer Retention 52

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Backoffice task and process automation within CX operations have been a godsend on many fronts. 2) Long-term trends favor businesses that can execute a seamless digital experience. Panelists: .

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

Execs In The Know

NOVEMBER 29, 2021

Earlier this month, we shared some powerful insights from the event’s five keynote presentations as a part of a five-part blog series. Backoffice task and process automation within CX operations have been a godsend on many fronts. 2) Long-term trends favor businesses that can execute a seamless digital experience. Panelists: .

Artificial Intelligence 52

Artificial Intelligence Compliance AI CX 52

SugarCRM

OCTOBER 17, 2023

Missed Opportunities : An exhausted marketing team may be unable to identify and capitalize on emerging trends and opportunities. Generative AI helps marketers save significant time and resources for faster time-to-market while also assisting them in the creation of social media posts, blog articles, and email campaigns in record time.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

SEPTEMBER 26, 2023

A growing number of businesses are eager to invest in predictive data analytics to accelerate their CX strategies. But there still is a question: How can companies make customer data actionable to transition from a reactive to a proactive CX approach? This blog post is based on an article initially published on Martech Cube.

CRM 26

CRM AI Sentiment Analysis Invoicing 26