Logicalware

JULY 26, 2023

Artificial Intelligence (AI) has transformed contact centres, improving customer experiences and operational efficiency. However, it’s important to recognise that AI is an umbrella term encompassing various subfields and techniques. It includes techniques such as machine learning, natural language processing, and computer vision.

Artificial Intelligence 52

Artificial Intelligence AI Sentiment Analysis Machine Learning 52

SurveySensum

JUNE 29, 2023

A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar? Don’t know?

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Zendesk

AUGUST 16, 2023

Businesses are rethinking how they get things done thanks to advances in generative artificial intelligence (AI). Read on to learn when you should use each service. ChatGPT and Bard aren’t ready to be used as customer-facing tools on their own, but generative AI models can enhance the performance of a company’s specialized bots.

AI 52

AI Artificial Intelligence Engineering Machine Learning 52

Lumoa

JUNE 14, 2023

You’ve designed your NPS survey and emailed it to all your customers—and the results are in… but not those you were expecting. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). In this blog post, we’ll answer all these questions and more.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Intercom

MARCH 9, 2023

We’ve brought together industry experts for a conversation on GPT and how it will shape the future of customer service. But we weren’t quite expecting just how quickly the recent advancements in OpenAI’s ChatGPT would unlock new possibilites. Over the past couple of months, we shipped a few AI-powered features to 160 customers.

Customer Service 64

Customer Service AI Machine Learning Technology 64

Fonolo

MAY 7, 2015

Those with this special ability often create an experience that pleases customers and agents, without exceeding their budgets; a truly remarkable feat. As the supervisor of a contact center, your job is to make sure that your team of agents provides the best experience possible to your customers. callcenter #management Click To Tweet.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Intercom, Inc.

DECEMBER 12, 2018

Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle. Intercom’s blog is the growth engine that powers much of Intercom’s marketing and it in turn is powered by WordPress. Strategy first, technology second. Promote it.

Technology 223

Technology Technology B2C B2B 223