Callminer

AUGUST 6, 2019

Numbers (usually picked for specific reasons) are automatically dialed and connected to a waiting rep. There are a number of call center software solutions on the market, comprising more than half a dozen types of these tools. That’s not to mention the number of software tools that integrate with the various call center software solutions.

Contact Center 140

Contact Center VOC Social Media AI 140

Intercom, Inc.

AUGUST 15, 2018

I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. Short on time? I got into engineering through my father.

Engineering 141

Engineering Gaming Start-ups Machine Learning 141

Intercom, Inc.

OCTOBER 13, 2021

Ask five product managers what they do and they’ll likely give you five radically different answers. That’s why Jane Honey , our own Senior Director of Product, is such a fan of career development paths. Managers can and should help them map out longer-term career goals and, together, hatch a plan to reach them.

E-commerce 118

E-commerce Start-ups Hospitality Hospitality 118

Comm100

AUGUST 23, 2018

Consumer patience is dwindling; we want better, more accessible products, and everything that we do seems to revolve around convenience. While some businesses have struggled to withstand the shifting tides, others have reacted in a timely enough fashion to keep up (at least minimally) with changing customer expectations.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Fonolo

MAY 3, 2023

Reducing abandonment rates is a primary benefit of our call-back software and we’ve helped dozens of companies improve their KPIs by solving their abandonment rate problems. Why is Call Abandonment Rate Important? It’s also what Fonolo Call-Backs do best. What is an Abandoned Call? What is Call Abandonment Rate?

Contact Center 75

Contact Center Net Promoter Score Customer Satisfaction Start-ups 75

ProProfs

MAY 31, 2022

This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. This blog will guide you through the entire evaluation process to help you create some of the best training programs to assess your learners. But money isn’t the only resource going in.

Sales 52

Sales Construction Compliance Start-ups 52

Intercom, Inc.

SEPTEMBER 18, 2019

But when they’re actively shopping, a message telling them which service or product to pick — and explaining why — is perfectly within the context of what they’d expect. We know that the target audience reading this article is likely to be business owners looking to grow their companies. It’s all about context.

Sales 36

Sales Start-ups Customer Retention Machine Learning 36