SugarCRM

JUNE 8, 2023

Being an exceptional sales rep doesn’t necessarily guarantee top performance as a sales leader. And to avoid that pitfall, you’ll have to master sales pipeline KPIs and how to use them to lead your team.

Sales 26

Sales CRM Start-ups Business Operations 26

CX Journey

NOVEMBER 24, 2015

It was published on their blog on May 29, 2015. Placing a call to customer support just got a little nicer and a little easier. Think about the last time you called a company's customer service number. Did you feel like you connected with the rep who answered the phone? Does it make you cringe?

Customer Service 42

Customer Service Retail Customer Satisfaction Customer Experience 42

ClientSuccess

OCTOBER 5, 2017

Customer success is an ever-changing role. Add in the detail of SaaS customer success, and it’s a veritable landslide of new ideas, trends, and upstarts. For CSMs in the thick of the action, these changes can be confusing while simultaneously ground-breaking. Remote Experience. So what does this mean for customer success?

Customer Relationship 41

Customer Relationship Innovation Technology Technology 41

Comm100

NOVEMBER 2, 2017

“You can have another one, if you’d like,” Rodrigo said kindly. “It helps me keep the car clean,” Rodrigo said with a smile. What is a Customer Satisfaction Survey? In short, it is a questionnaire that is sent out to customers asking them about their experience.

Customer Satisfaction 64

Customer Satisfaction Customer Feedback Customer Service Start-ups 64

Comm100

AUGUST 20, 2019

If you’re in the contact center space, chances are you already have a customer experience strategy. However, while many contact centers are able to pick out various aspects of the customer experience, which could be improved, turning these thoughts into a successful process which guarantees results is often trickier.

Contact Center 40

Contact Center Customer Experience Actionable Insights Start-ups 40

ClientSuccess

MAY 31, 2018

For those just joining our blog series CSM from the Trenches, welcome. This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : McKayl Bergman ; Head of Lucidpress Customer Success. How has it helped you?

Start-ups 40

Start-ups Engineering Sales Customer Experience 40

Comm100

DECEMBER 8, 2017

In fact, if you’re going to run a successful, customer-centric business, it is important that you express gratitude towards your customers regularly. Here are important tips for writing a thank you letter to your customer, complete with sample thank you letters to help you show your customer how much you appreciate them.

Social Media 52

Social Media Start-ups Customer Retention Customer Service 52

Intercom, Inc.

DECEMBER 18, 2019

In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy. As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom.

Non-Profits 30

Non-Profits Sales Start-ups Engineering 30

SugarCRM

OCTOBER 8, 2019

Your business can grow without marketing but will die without Customer Relationship Management (CRM) software. Exceptional customer experience is the key to cultivating customers for life and successful business growth. Then there is your website, content, email campaigns, blogs, videos and much more.

CRM 20

CRM Data Entry Customer Experience Customer Relationship Management 20

Inside Customer Service

AUGUST 11, 2022

The big trick is adopting sustainable practices without negatively impacting the customer experience. Billions get thrown away each year, but customers continue to use them because they are quick and convenient. I recently followed the customer journey for two companies that are trying to tackle this issue.

Customer Experience 172

Customer Experience Government Customer Service Start-ups 172

Aquire

AUGUST 24, 2021

In this article, we’ll look at simple lead generation best practices you can implement right now to drive leads into your sales funnel and convert them into paying customers. In fact, these best practices helped skyrocket our lead generation significantly over the last few months. Let’s dive in.

Sales 52

Sales CRM Social Media Start-ups 52

Callminer

SEPTEMBER 5, 2017

The problems that plague the minds of QA and monitoring teams are many, but some are more prominent than others – and have a bigger impact on the company’s bottom line. Find out how you can solve the most common QA challenges facing your call center by reading what our experts had to say below. Lindsey Havens. Karin Hurt.

Mystery Shopping 140

Mystery Shopping Legal Contact Center Start-ups 140

Intercom, Inc.

DECEMBER 12, 2018

You might be familiar with Scott Brinker’s famous martech landscape slide. By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. What is a marketing technology stack? Strategy first, technology second.

Technology 223

Technology Technology B2C B2B 223

Totango

MAY 22, 2020

Perhaps your business is just beginning to dip its toes into the wave of the future—or, perhaps you already have a remote Customer Success team, but recognize that there is room for improvement in their communication or operations. Best Practices for a Remote Customer Success Team. You know the saying: work smart, not hard.

Start-ups 62

Start-ups Technology Technology 62

Hodusoft

AUGUST 23, 2023

But the advent of multi-tenant IP PBX software proved to be a game changer for MSPs as it enabled them to efficiently manage and provision phone systems for multiple clients, while ensuring security, customization, and cost-effectiveness. How Does Multi-tenant IP PBX Software Benefit Msps? What is Multi-Tenant IP PBX Software?

CRM 52

CRM Technology Technology Customer Relationship Management 52

Comm100

JUNE 13, 2018

Holiday sales can represent anywhere between 20 and 30 percent of annual sales for retail businesses. Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles.

E-commerce 53

E-commerce Social Media Retail Customer Service 53

Comm100

DECEMBER 12, 2017

Let’s be honest, companies do not send out newsletters promoting massive “wins” and provide huge commission checks when an internal team manages to “save” a customer. Their focus is usually on growing the business, and that really only happens when you gain new accounts. What Is a Customer Journey Map?

Customer Journey Map 59

Customer Journey Map Customer Experience Touchpoint Social Media 59

Comm100

MARCH 16, 2018

Imagine this: two sales letters are sent out to the same customer from two different companies. But somehow, one sales letter ends up open on the customer’s desk – the other gets tossed in the garbage bin after a mere skim. Why does the customer consider one and chuck the other? Write the Subject Line or Heading.

B2C 41

B2C Sales Start-ups B2B 41

Comm100

AUGUST 21, 2018

The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” One of those considerations is metrics.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

AUGUST 21, 2018

The decision to take on chatbot customer service is an exciting one for companies. As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” One of those considerations is metrics.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Comm100

MARCH 19, 2018

How can we beat the mighty trash bin, and actually have a shot at selling to our corporate leads? The secret to successfully using sales letters and emails in your B2B sales strategy is simple: You need quality content and expert presentation. How to Write Powerful B2C Sales Letters and Emails, with 7 Real-Life Examples.

B2B 8

B2B Sales B2C Gaming 8