blog make-work-flow-5-steps-scale-support-operations 
Callminer
AUGUST 1, 2017
Coping with unanticipated upticks in demand, staff turnover, and other common call center challenges only further complicate matters for managers working to create an efficient, productive, and effective team. One of the most important aspects of a call center is that phone traffic flows correctly…”. Alex Tebbs.
SurveySensum
OCTOBER 5, 2023
So, with this blog, we will embark on a journey to list out the 10 mistakes that brands should be careful about while creating their next dealership experience survey. Please provide comments to support your rating.” But before that let’s start by understanding what exactly is a dealership experience survey.
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Totango
AUGUST 8, 2021
In the same way that access to large quantities of accurate data enabled drug companies to produce a vaccine record time, making people resistant to the effects of COVID, data has enabled customer success teams to delight customers and pandemic proof their organizations.
Totango
SEPTEMBER 22, 2020
There are 5 recommended best practices in using customer information to improve engagement with the product and increase the likelihood of customer renewal : Establish Goals and Milestones. The first step in building strong customer engagement is understanding the current customer experience. Improvement Begins with Understanding.
Totango
MAY 29, 2020
The scale of the current health crisis may be unparalleled, but we have all dealt with the challenge of how to retain at-risk customers before, even if there may be more of them than usual at the moment. Everyone wants to support their customers during this time of crisis–after all, our own futures depend on their continued growth.
Totango
JUNE 23, 2020
Low marks mean you have some customer success work to do, but it is possible to learn how to improve NPS. . How Net Promoter Scores Work. NPS measures your customer’s experience of and attitude toward your product by asking them to rank on a sliding scale how likely they would be to recommend your product to a colleague.
Customer Bliss
MARCH 16, 2018
The CCO looks for ways to improve operations and change mindsets to focus on customer-driven growth. I recently wrote a blog post with key questions to help potential CCO candidates prepare for their interviews in the challenging role. When an organization commits to a CCO, the CEO must position the work as a priority of their agenda.
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