Totango

AUGUST 23, 2022

Providing tutorial tips to answer customer questions and encourage greater product adoption. Blog content. Live chat and chatbots. Video chat. Adoption may occur on the customer’s initiative or be prompted by proactive client engagement strategies such as in-app messages and email links to tutorials. White papers.

Touchpoint 118

Touchpoint B2B Customer Journey Map Social Media 118

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. Not only does it listen to your issue properly, it gives you the answer in no time. Happily, you go ahead and make the purchase!

Customer Service 52

Customer Service E-commerce AI Customer Satisfaction 52

Comm100

NOVEMBER 25, 2015

When the live chat going gets tough you might think to yourself, what do customers truly expect from me? But several live chat features make it easier than ever to anticipate customer pain points—and with proactive chat, you can dazzle customers by reaching out before they even think to make their way to the “contact” page.

Finance 41

Finance Customer Satisfaction Engineering Sales 41

Doing CX Right

OCTOBER 20, 2020

People typically answer this question based on how well a business understands and meets their needs. The reason is that the most reputable brands, like Starbucks, proactively LISTEN to customers and use feedback to deliver personalized experiences that exceed customer expectations. Website Live Chat. Social media.

Gaming 69

Gaming VOE VOC Close the Loop 69

Comm100

DECEMBER 8, 2020

If you’ve ever dreamt of an assistant that always has the right attitude and the right answers and that rarely needs to check in with you, the chatbot is your dream come true. Chatbots are either simple (scripted) or smart. Simple chatbots understand certain keywords and provide relevant answers. And it rarely asks for help.

Customer Satisfaction 53

Customer Satisfaction Social Media Sales Artificial Intelligence 53

Comm100

NOVEMBER 2, 2017

Depending on how the survey is designed, customers can convey their opinions by providing ratings, answering multiple choice questions, by filling out text boxes, or even by giving vocal feedback. Post-chat windows. Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. Download Now.

Customer Satisfaction 64

Customer Satisfaction Customer Feedback Customer Service Start-ups 64

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. The streaming giant offers 24/7 customer support in multiple languages, including live chat and phone support. Netflix also has a reputation for proactively addressing customer issues before they even have time to complain about them. Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83