SurveySensum

FEBRUARY 6, 2024

Now, you might wonder, “How can cancellation surveys save your customers from leaving?” ” Let’s talk about that and more in this blog – from using them to reduce customer churn to asking the perfect survey questions. Pinpointing Key Improvement Areas: Ever wondered why customers leave?

Customer Feedback 52

Customer Feedback Net Promoter Score Start-ups Text Analytics 52

Lumoa

OCTOBER 31, 2018

We talked with the leading customer experience experts to find out what CX professionals should pay attention in the coming years. “CX CX transformation is no longer a nice-to-have, it's a necessity” – states Forrester , one of the most influential research and advisory firms in the world. How to overcome those challenges?

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

Intercom

APRIL 27, 2023

But do you have what it takes to earn the title of customer-obsessed? But according to Marbue Brown , founder of the consulting firm The Customer Obsession Advantage and long-time CX executive who has worked in companies such as JP Morgan Chase, Amazon, and Microsoft, they are very much not the same. And why do they do it?

CX 52

CX AI Start-ups Customer Service 52

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. The good news was that many different authors and approaches emerged more practical and different from the typical mindset of thought leaders.

CX 52

CX Social Media Sports Customer Service 52

Comm100

FEBRUARY 21, 2023

Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more. Introducing AI for customer service is allowing organizations in every industry to improve service while cutting costs, improving employee workloads, and more.

AI 69

AI Customer Service CX Retail 69

Lumoa

APRIL 24, 2018

In doubts, I wanted to reach out to the thought leaders and influencers to know what they think of NPS, or rather, according to the best traditions of NPS, if they would recommend NPS to a fellow CX colleague. How likely are you to recommend Net Promoter System to your CX colleagues? (on blog linkedin twitter Why?

NPS 135

NPS CX Net Promoter Score Close the Loop 135

InteractionMetrics

JULY 10, 2023

You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. You need to know how to use it so you can decide for yourself whether it’s the right fit for your company. There’s detail about each of these topics below, so keep reading if you want to learn more.

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40