Customer Service Life

MARCH 28, 2019

This article was originally published on the ICMI blog on January 24, 2019. While I’d argue that even with the existence of this fishing (or phishing) practice, instant messenger was and still is an invaluable tool for support teams, Slack has burst onto the scene in recent years to take contact center communication to the next level.

Contact Center 60

Contact Center Close the Loop Engineering Customer Satisfaction 60

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

ClientSuccess

MARCH 13, 2020

If you haven’t already, make sure you’re following him on Twitter and on the SaaStr blog. A Top Customer Success Hack: Driving Up Activation Rates ASAP. Long Live Net Dollar Retention “ Luckily he shared on LinkedIn that he’d be turning his presentation into a blog post. Aaron Levie, Founder/CEO @Box.

Healthcare 52

Healthcare Sales Start-ups Customer Experience 52

Beyond Philosophy

MARCH 2, 2018

Many of you are probably hacked off about it (the ones that have something to hide, I would wager!). If you enjoyed this post, you might be interested in the following blogs: The Big Mistake Most Organizations Make with Employee Engagement. If Workers Slack Off, the Wristband Will Know. Sources: Yaginsu, Ceylan. “If

Government 101

Government Manufacturing Social Media Gaming 101

Intercom, Inc.

MARCH 26, 2020

You’ll hear loads of different hacks for optimizing your work-from-home setup – from how to maintain the proper work-life balance to how to build trust among your teammates. We have probably close to 100 channels in our Slack at Intercom about different topics. There are channels for cooking and gardening and movies and books.

Start-ups 171

Start-ups Education Sales 171

Intercom, Inc.

MAY 10, 2018

Here are five quick takeaways: Collaborative tools like Dropbox and Slack benefit from built-in virality , where teams adopt them together – and they represent a tidal wave of software products that truly understand the relationships between people. What follows is a lightly edited transcript of the conversation. Short on time?

Start-ups 224

Start-ups Gaming Customer Acquisition B2B 224

Intercom, Inc.

APRIL 9, 2020

Something we really rely on as a team is Slack. We do a lot of our person-to-person and team-to-team interaction in Slack. And I think much of that is rooted in our blog. We’re using Slack at Intercom and just posting that in our general channel. We have a lot of fun there, as well.

Healthcare 245

Healthcare Non-Profits Start-ups Technology 245