CSAT.AI

MARCH 18, 2020

When we put out our blog last week on facing changes we didn’t yet know how big they would be. We are addressing some of the key points to keep in mind to ease managing your remote customer service team. Choose tools that unify your team like cloud project management apps and a digital knowledge base. Encourage healthy breaks.

Customer Service 52

Customer Service CX AI Customer Satisfaction 52

UJET

JULY 2, 2020

Both Baker and Dave bring extensive experience in the contact center and SaaS space, leading and scaling teams to meet the growing needs of digital-first and smartphone-centric consumers and the increasing demand for cloud-native contact center solutions. Dave Bullock. Powering Our Continued Growth. Reinforcing Our Vision.

Engineering 14

Engineering Contact Center Customer Satisfaction CX 14

SurveySensum

APRIL 21, 2023

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. Poor customer service Customer support is a crucial factor that builds brand trust among customers. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.).

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

JULY 14, 2020

Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

MARCH 21, 2024

Whether it is about offering customer support or managing the data, BPO plays a key role in the success of today’s businesses, connecting companies with specialized services across borders. HoduSoft offers HoduCC- Omnichannel CX Suite, designed to enhance BPO operations. Overview of The BPO Industry: How It Works? What is BPO?

Omnichannel 52

Omnichannel Contact Center Social Media Data Entry 52

CX Accelerator

JULY 22, 2019

So, how do you know if customers are pleased with their level of service? Therefore, they can become costly due to carrier charges for SMS/MMS service. Customer Satisfaction Score (CSAT) – Measures how satisfied customers are with the service provided by agents to help find improvement areas. Back To CX Accelerator Blog.

VOC 182

VOC Contact Center Net Promoter Score NPS 182

CX Accelerator

JULY 22, 2019

So, how do you know if customers are pleased with their level of service? Fortunately, tools do exist that collect direct customer feedback, or Voice of Customer (VoC), which can give insight as to the level of service they received so operations can be enhanced. Back To CX Accelerator Blog How loyal are they?

VOC 174

VOC Contact Center Net Promoter Score Customer Satisfaction 174

Hodusoft

OCTOBER 12, 2022

A lot of factors need to be considered when choosing a PBX, and this blog details the top 7 key differences between the two choices. Hosted IP PBX system refers to the virtual PBX system that utilizes VoIP technology and cloud infrastructure. It does not need technical expertise to configure the software for your employees.

Compliance 52

Compliance Contact Center Technology Technology 52

Hodusoft

NOVEMBER 29, 2022

Top 10 Contact Center Software for 2022-2023. Before the advent of contact center software, customer service representatives would handle all customer requests and complaints through telephone calls. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors.

Contact Center 40

Contact Center Social Media Omnichannel CRM 40

Zendesk

DECEMBER 1, 2020

IT modernization, like cloud computing. Digitization refers to more modest initiatives, according to Gartner , such as putting services online or plugging a new technology into a legacy business model. High performing CX teams didn’t all of a sudden decide quality systems and tools were necessary because of COVID-19. Learn more.

AI 98

AI Technology Technology Artificial Intelligence 98

Comm100

FEBRUARY 7, 2018

Imagine you’ve purchased what seems like the perfect customer engagement software for your company — the one that will take your customer relationships and revenue to the next level. While some customer engagement solutions offer flexible monthly and per-use pricing, other providers may require an extended contract to use their services.

CRM 41

CRM Social Media Start-ups Touchpoint 41