blog tag agent-retention 
Execs In The Know
MAY 2, 2022
Gartner research puts the price tag at $14,113 per agent. Gartner research found that only one-third of contact center agents are engaged, and those who are not are 84% more likely to search for another job. So why is engagement so low, and retention following suit? Not to mention, replacing a representative is costly.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. Some of these elements likely include classroom training with an instructor, watching videos and extensive slide decks, time spent in front of a computer reading documentation and knowledge articles, testing the product or service, and shadowing experienced agents.
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SurveySensum
MAY 25, 2023
This tNPS Blog is your go-to resource for unlocking the secrets of this invaluable metric. It helps you improve your products and services, increase customer retention, and more. Within an hour, she got a helping agent who guided her through the entire documentation and insurance process. That’s where we come in.
SurveySensum
OCTOBER 23, 2023
But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). Now, you can choose the best alternative tool that best fits your business.
Comm100
DECEMBER 14, 2022
Improves customer retention: By giving recommendations based on where customers are in their buyer journey, CXA helps them get the most value from their purchase through hands-on demos and troubleshooting. Merge tags can help you personalize an email beyond just first names. Like this one here. Automatically route support tickets.
SurveySensum
DECEMBER 14, 2023
With this blog, we will unravel the limitations of NPS and why businesses need to stop putting so much importance on it. NPS Only Shows a Single Dimension of Loyalty There are three types of customer loyalty : Advocacy Purchasing Retention Now, when it comes to NPS, it only focuses on one type of loyalty – advocacy.
CommBox
JANUARY 4, 2022
Aside from attracting customers, mission statements and company values have also proven excellent for employee retention. And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing.
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