Customer Service Life

AUGUST 20, 2019

This article was originally published on the FCR blog in partnership with my colleague, Travis Wild on June 18, 2019. Practice #4: Use custom fields instead of tags. Both tags and custom fields have their place in Zendesk for adding additional data points to your tickets, but for most cases, we recommend using custom fields.

Close the Loop 63

Close the Loop Contact Center Customer Satisfaction Start-ups 63

Execs In The Know

FEBRUARY 17, 2023

Today, leveraging AI to gain efficiencies on social media extends beyond a messaging bot. Meet with our social media domain experts at Customer Response Summit (CRS) Austin If you enjoyed our blog, make sure to attend our pre-conference workshop, “How to Create Legendary Social Media Customer Experiences.” Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Comm100

FEBRUARY 20, 2018

Other articles tout the new and creative ways that Chatbots are being used, such as Google’s bot that debates the meaning of life , or Domino’s Tinder Chatbot, “Dom Juan”, that feeds users cheesy one-liners to help them land a date (“I pepperonly have eyes for you!”). Why Chatbots? Chatbots can also be used for marketing.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

DECEMBER 14, 2022

Merge tags can help you personalize an email beyond just first names. Tangerine, one of Comm100’s customers, had as many as 91% of its live chats resolved by the bot. The post Guest blog: What is Customer Experience Automation & How to Implement it in Your Business Model appeared first on Comm100. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Create a help article or blog post with all of the information your customers need to know on how you’re supporting them during this time. Rely on bots (only where humans aren’t needed).

B2B 31

B2B Start-ups Sales 31

Intercom, Inc.

SEPTEMBER 5, 2019

Every now and then, people pitch me on various products; I received a pitch today for the Superhuman of blogging. Which got me thinking about this Superhuman-of-blogging approach. Des: And that’s all you need to remember, versus, “Hey, I’d like to configure a custom bot on the pricing page.”

Start-ups 138

Start-ups Engineering Sales Innovation 138

Comm100

NOVEMBER 6, 2017

Facebook is 13 years old, and LinkedIn is almost 15 (not to mention the sites that came before these, like Myspace and blogs that started as early as the late 90’s). This blog post is a compilation of the worst social media customer service and marketing practices, that every successful business needs to avoid. Engage with Everyone.

Social Media 61

Social Media Customer Service Start-ups Legal 61

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. This CRM solution offers customer service and social media integrations, knowledge management for digital self-service, conversational bots and more. WordPress blogs. The question is a loaded one. Google+ pages and profiles.

Social Media 42

Social Media CRM Omnichannel Invoicing 42