blog tag call-center-industry 
Zendesk
MAY 25, 2022
You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Make sure you tag me so I can say “Hi” right back. Start reading these blogs. Most of the CX influencers we mentioned before have their own blogs. CX Community blogs to bookmark.
Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. If you’ve sat through any customer service technology demos or walked the showroom floor at an industry conference, you’ve undoubtedly heard well-meaning sales folks speak of innovation, disruption, and automation. Hint: Focus on Agent Performance.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CommBox
JANUARY 4, 2022
According to Deloitte, a whopping 88% of businesses are now prioritizing customer experience in their contact centers. And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing.
Intercom, Inc.
APRIL 22, 2021
My sister is a graphic novelist – she writes graphic novels, she sells graphic novels, and her career is centered on this idea of writing, illustrating, and selling these books. Going from that moment where I was managing folks but utterly clueless and unprepared was really the center of my first book, An Elegant Puzzle.
InteractionMetrics
JULY 10, 2023
The first step in analyzing any large unstructured dataset is called “tagging.” ” Whether you’re using AI or a team of researchers to analyze your data, the tagging process is the same – and it requires human input. Tagging is tagging. Does every comment need to be tagged?
Lumoa
DECEMBER 15, 2022
For example, a business insurance company can use VoC analytics to determine which industries they should target. they could then write an informative blog post or create helpful social media content to attract more potential clients. To use VoC correctly, you need to listen and identify customer needs, then take action and repeat.
Comm100
NOVEMBER 8, 2017
This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Tip: Ask your candidate what they know about your company and the industry. Download Now. Team Player. Ability to Multitask.
Expert insights. Personalized for you.
98 
Let's personalize your content