blog tag call-center-week 
Zendesk
MAY 25, 2022
You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Make sure you tag me so I can say “Hi” right back. Start reading these blogs. Most of the CX influencers we mentioned before have their own blogs. CX Community blogs to bookmark.
Customer Service Life
NOVEMBER 5, 2018
This article was originally published on the FCR blog on October 8, 2018. Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. But how many would list quality assurance, a standard contact center metric, as a customer experience metric? In the modern contact center, these ARE customer experience metrics. Most customers don’t want to call anyway. Average Handle Time (AHT).
Intercom, Inc.
APRIL 22, 2021
My sister is a graphic novelist – she writes graphic novels, she sells graphic novels, and her career is centered on this idea of writing, illustrating, and selling these books. Going from that moment where I was managing folks but utterly clueless and unprepared was really the center of my first book, An Elegant Puzzle.
Zendesk
JULY 30, 2021
This integration connects with your Crowlingo deep learning models to automatically tag new incoming tickets by the criteria you define, such as Topic, Issue, Priority, or Sentiment. ViiBE (Chat) is a video assistance technology dedicated to help desk support in call centers. Verse for Sell.
Intercom, Inc.
MAY 24, 2018
Instead of saying, “My job is to create a blog post,” it’s, “My job to change X number, and one of my tactics is to create content”. Adam: Data is at the center of all that work. ” For us, it really comes down to the technology a company uses as well as their business tag. Common mistakes with data.
Intercom, Inc.
SEPTEMBER 22, 2022
No face time with customers, no interviews throughout the product roadmap – just a couple of weeks of user testing before launch. Now, there are these three blog posts,” and it was just kind of a jumbled mess. However, Michele quickly realized that customer research should be a part of the whole product development process.
Expert insights. Personalized for you.
98 
Let's personalize your content