SurveySensum

FEBRUARY 24, 2022

A customer feedback tool is software built to help you create and distribute customer feedback surveys to gather feedback, analyze insights, and act accordingly. . A well-designed customer feedback tool will have important features like NPS surveys, CSAT surveys, text and sentiment analysis, omnichannel feedback, great support, and so on. .

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

CommBox

JANUARY 4, 2022

And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. There are two ways you can collect customer feedback: asking for it ( via surveys , emails, SMS messages, etc.) Ask for Employee Feedback.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

APRIL 21, 2023

Formstack is an online survey builder that helps businesses create custom forms, surveys, quizzes, and more. This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. But like every other tool, Formstack has its drawbacks.

Text Analytics 52

Text Analytics Start-ups Social Media Customer Feedback 52

SurveySensum

OCTOBER 17, 2023

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) You can launch any type of survey in less than 10 minutes.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

NOVEMBER 14, 2023

You can do that by launching the website feedback surveys. Yes, your users can drop in crucial insights about their needs, preferences, and pain points. But are there any best practices to implement while creating website feedback surveys? So, how can you determine whether your website is user-friendly?

E-commerce 52

E-commerce Omnichannel Touchpoint Close the Loop 52

SurveySensum

NOVEMBER 6, 2023

They both launched NPS surveys to assess and enhance overall satisfaction and loyalty. They both conducted similar NPS surveys, launched simultaneously, and analyzed the data using robust NPS software. So, with this blog, we will delve deeper into the right NPS methodology that will help you turn your NPS feedback into action.

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Comm100

DECEMBER 14, 2022

As more and more touch points between businesses and customers are established, the expectation to provide a seamless customer experience across channels has turned into a necessity. And this coverage extends across multiple channels. Merge tags can help you personalize an email beyond just first names. Like this one here.

Customer Experience 52

Customer Experience Net Promoter Score Non-Profits Artificial Intelligence 52

SurveySensum

NOVEMBER 27, 2023

Now after a few days, while using the app (as you’re a frequent user), an in-app survey popped up. That’s where we come in with this blog exploring how to simplify the complex task of in-app feedback analysis by resolving these common 7 challenges. You leveraged this moment and explained the issue step by step.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Actionable Insights 52

Comm100

FEBRUARY 20, 2018

This blog post is dedicated to helping you calculate the return on investment (ROI) that Chatbots will bring your company, and how much money Chatbots can save you. It’s not just companies – studies show that the majority of customers already accept or even prefer Chatbots. Why Chatbots? Value in Customer Satisfaction.

Contact Center 52

Contact Center Artificial Intelligence AI Social Media 52

Comm100

OCTOBER 17, 2017

New customers and fans of the show posted comments and reviews of Amy’s Baking Company to social media channels like Facebook, Yelp, Twitter, and Reddit. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Social Media 50

Social Media Customer Service Start-ups Customer Survey 50

ProProfs

JANUARY 6, 2022

Quizzes & Surveys. For example, the tool you choose should support the repurposing of PowerPoint presentations to create a mini-course or turn blog content into video content. They also train customers, channel partners, resellers, distributors, franchisees, and even consultants. ProProfs eLearning Authoring Tool.

Start-ups 52

Start-ups Compliance Actionable Insights Gaming 52

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Salesforce features a robust reporting system, advanced customization options, and a powerful database that keeps track of contacts across channels. The question is a loaded one. Restaurants. Travel and Tourism. Flexible pricing.

Social Media 42

Social Media CRM Omnichannel Invoicing 42