Intercom, Inc.

SEPTEMBER 7, 2018

Volume and capacity are always top of mind for sales, support and marketing teams. For sales and support, the volume of prospects and customers they handle, and their capacity to scale up that volume, is the reason they are so focused on efficiency and output. Discover 100+ apps to acquire, engage and retain more customers.

Close the Loop 123

Close the Loop Start-ups Sales Customer Feedback 123

SurveySensum

OCTOBER 23, 2023

But doing a detailed comparison is a time-consuming process which is why this blog provides you with a list of the top 9 GetFeedback alternative tools. The tool also gives you the best customer support in just 2 hours (which resulted in 98% customer retention). The request for integration is taken on priority.

NPS 52

NPS Social Media Text Analytics Outlook 52

CommBox

JANUARY 4, 2022

What causes are customers contributing to by supporting your brand? By doing so, your will-be shoppers become more human to you, your sales teams and customer support personnel, bringing you miles closer to being able to empathize and connect with them. Research Your Target Audience Well. Photo by Adeolu Eletu on Unsplash.

Customer Experience 105

Customer Experience Social Media Entertainment Sales 105

SurveySensum

OCTOBER 12, 2023

InMoment is a customer feedback platform that helps you understand the voice of your customers , get actionable insights from qualitative feedback, and auto-categorize unstructured feedback from surveys, online reviews, support tickets, and more. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.)

Text Analytics 52

Text Analytics Actionable Insights NPS Customer Feedback 52

Customer Service Life

FEBRUARY 4, 2019

The text of this article originally appeared on the ICMI blog on December 5, 2018. I’ve heard this spoken of chatbots, in particular, this year. Statements like, “Chatbots will automate X% of your customer interactions” and “Your competition is working on a chatbot as we speak” have been uttered in my presence.

Contact Center 67

Contact Center Artificial Intelligence Text Analytics AI 67

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

OCTOBER 19, 2022

Chatbots are quickly becoming a long-term solution for customer service across all industries. A good chatbot will deliver exceptional value to your customers during their buying journey. But you can only deliver that positive value by making sure your chatbot features offer the best possible customer experience.

Sentiment Analysis 89

Sentiment Analysis Artificial Intelligence Omnichannel AI 89