Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Tag conversations for later.

Start-ups 160

Start-ups 160

Execs In The Know

MAY 2, 2022

Gartner research puts the price tag at $14,113 per agent. The more secure and crisis-ready, the better. Guest blog post written by ibex. Not to mention, replacing a representative is costly. Largely, most organizations need to focus on engagement. An elite selection of technology tools and offerings.

CX 97

CX VOC Customer Journey Map Contact Center 97

Execs In The Know

FEBRUARY 17, 2023

Example: One multinational retail brand was able to replace their social media triage team by automating the back-office workflows required to sort through the earned content, tagging and assigning functional owners based on the category and level of urgency. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. Or, more terrifyingly, when it’s plummeting into negative territory? Does it spell doom for your business? Well, not so fast.

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Be Ready for Crisis Management. For more reading, check out our blog post, Top 3 Ways to Handle Bad Reviews on Social Media.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Intercom, Inc.

APRIL 22, 2021

They just don’t know what they should be doing and how they’re being evaluated” As I talk to more and more of these folks, there’s a bit of a crisis where they have two career paths. The tech lead is typically someone who’s tagged to a specific team as partnering with them on whatever they’re trying to do.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. WordPress blogs. As a downside, MailChimp does not support contact tagging or have advanced lead segmentation options. Out of all the customer engagement software tools that are out there, which one is right for your company?

Social Media 41

Social Media CRM Omnichannel Invoicing 41