Intercom, Inc.

MARCH 25, 2020

We’ve written about how you can manage your customer communications in a crisis detailing how you can proactively make it easier for your customers to get the answers they’re looking for, as well as on dealing with the inbound queries that you might be facing. Learn how to create, manage and use saved replies here.

Start-ups 160

Start-ups 160

Execs In The Know

FEBRUARY 17, 2023

The ideal social media management platform captures conversations, filters, and sorts through the noise with the help of AI, automates workflows for determining urgency, and leverages intelligent routing to get the most impactful mentions to the right team at the right time. Guest blog post written VXI.

Social Media 52

Social Media Artificial Intelligence AI Retail 52

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Engineering 274

Engineering Start-ups Non-Profits Construction 274

Lumoa

JUNE 14, 2023

In this blog post, we’ll answer all these questions and more. To illustrate, let’s take the example of United Airlines’ reputation crisis. It’s in times like these that task management tools can come to the rescue. Or, more terrifyingly, when it’s plummeting into negative territory?

NPS 83

NPS Sentiment Analysis Start-ups Net Promoter Score 83

Comm100

OCTOBER 17, 2017

This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care. Be Ready for Crisis Management. For more reading, check out our blog post, Top 3 Ways to Handle Bad Reviews on Social Media.

Social Media 49

Social Media Customer Service Start-ups Customer Survey 49

Comm100

FEBRUARY 6, 2018

This blog post will cover several of the top, most sought-out customer engagement tools on the market. Need : An industry-leading CRM — features include lead scoring, SMS marketing, event management, sales reports, social CRM, mobile app, web content personalization, and more. The question is a loaded one. Deployment : Cloud-based.

Social Media 41

Social Media CRM Omnichannel Invoicing 41

Intercom, Inc.

MARCH 24, 2020

We created this blog post to help you reduce your Support team’s load and provide your customers with the personal support they need. Naturally, your customers’ attention will be a little more divided during a crisis. Sending an empathetic, genuinely helpful message will require some careful consideration.

B2B 31

B2B Start-ups Sales 31