blog tag interactive-intelligence 
SurveySensum
NOVEMBER 13, 2023
So, with this blog, we will explore the top 9 mobile survey tools that you can choose from to streamline your feedback process in this digital age. It seamlessly integrates with third-party reporting and business intelligence applications like Tableau and Microsoft Power BI. What is a Mobile Survey Tool?
SugarCRM
MAY 23, 2023
In our previous two blog posts, we discussed the core features of sales automation and lead management that a CRM needs to deliver complete functionality. Continuing on the same note, this blog post will discuss the core service and customer support features a CRM needs. Relationship management is more than sales and lead management.
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Customer Service Life
FEBRUARY 4, 2019
The text of this article originally appeared on the ICMI blog on December 5, 2018. Statements like, “Chatbots will automate X% of your customer interactions” and “Your competition is working on a chatbot as we speak” have been uttered in my presence. Hint: Focus on Agent Performance. Track what customers are asking.
Customer Service Life
MAY 15, 2017
This article was originally published on the FCR blog on May 3, 2017. I signed up for a free trial and my eyes immediately gravitated to the “intelligence” section. This can be added over the top of Gmail and support teams can see when other people are responding to emails and quickly tag them in notes to get their input.
CommBox
JANUARY 4, 2022
And believe it or not, your brand can provide that community to thousands (if not millions) of people across the globe thanks to modern innovations like social media , blogs, and email marketing. Don’t forget to also monitor your direct messages, tags and mentions, and any hashtags that use your brand name. With CommBox, you can: .
Customer Service Life
MAY 21, 2018
This article was originally published on the ICMI Blog on March 29, 2018. Too short and there’s a good chance agents are rushing through interactions without giving customers a complete solution, requiring that they turn right around and call support again. Click here to read the original. Here’s the deal with AHT.
SurveySensum
FEBRUARY 24, 2022
You can interact with customers individually, making it look like a real conversation. It can set up conversion tracking by adding Google Tag Manager or Facebook Pixel ID code snippets. Human-friendly interactions and conversational touch to the form and surveys prompt people to complete the forms quickly. . Best features.
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