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Features, Bugs, Insights and the Art of Solving Customer Problems

Customer Service Life

Image by Gerd Altmann from Pixabay It’s been 10 years since I wrote an article on this blog about the importance of never saying “No” to customers. Assign a tag to each issue – In our ticketing system we can add tags to tickets. I’m not sure if it’s an infinite amount of tags but it’s a lot.

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Welcome to the CX community: A 5-step guide for new members

Zendesk

You’ll follow her for the short, simple intros to complicated concepts—but you’ll stay for the great podcasts, blogs, and books. Make sure you tag me so I can say “Hi” right back. Support Driven is a community of 10,000 professionals—with a great newsletter as a nice bonus. Start reading these blogs.

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8 Essential Features for your Contact Center LMS

Customer Service Life

This article was originally published on the FCR blog on October 8, 2018. Instructional design- There’s an entire science around instructional design — and while it would be nice for every contact center to have someone with a masters degree in the topic (like FCR), that may not be practical.

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15 Top Formstack Alternatives for Effective Survey

SurveySensum

This blog discusses the 15 best Formstack alternatives, examining their features, pros, cons, and pricing to help you choose the right tool for your business. 5) Yes Yes End-to-end customer support (line chat, emails, blogs, etc.). NICE Satmetrix Contact for details 4.3 (5) But like every other tool, Formstack has its drawbacks.

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How is Your Business Dealing with the Paradox of Choice?

Beyond Philosophy

Price tags in yellow, discounts, etc. Nice picture, packaging, quality of the label paper. All kidding aside, there are ways to help wine customers make decisions on which choice to make. These could include: Price reduction in yellow on a big price reduction label. are ways to ease the customer decision making. . 16 July 2013.

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CSM from the Trenches – 5 LinkedIn Best Practices to Build, Grow, and Improve Client Relationships

ClientSuccess

For those just joining my blog series CSM from the Trenches , welcome. Endorsing a contact or partner for certain skills only takes a few seconds and can be a nice, simpler way to say “thank you” 2. Be aware of client’s interests and tag them in other articles or posts. Another option available are endorsements.

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Top 15 NBFC Customer Feedback Tools for Effective Feedback Management

SurveySensum

This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction. 5) Yes Yes End-to-end customer support (live chat, emails, blogs, etc.) Qualtrics Contact them for details 4.4 (5)