blog the-best-customer-experience-strategies-are-invisible 
Zendesk
DECEMBER 1, 2020
Digital transformation was already vital to surviving in the ever-evolving digital economy and meeting the ever-increasing customer expectations it generates. But how to do it well often is—especially transformation supporting greater customer-centricity. Digital transformation and customer experience. Learn more.
Intercom, Inc.
AUGUST 18, 2022
Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. But going into staff plus roles is another beast entirely. Unblock bottlenecks?
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Help Scout
APRIL 29, 2021
Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. It’s worth noting that companies with any of these primary cultures can still deliver good customer service experiences. What does a customer service culture look like?
Totango
DECEMBER 16, 2020
Keeping up with new trends in customer success can help you promote repeat business and prevent customer churn. Here are four of the latest trends you need to know about: Automating customer success with out-of-the-box templates. Optimizing customer experience with personalization.
Execs In The Know
NOVEMBER 29, 2021
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. 3) Start with the big questions: What is the customer need?
Execs In The Know
NOVEMBER 29, 2021
In October, Execs In The Know held its Fall 2021 Customer Response Summit (CRS) event featuring nearly two dozen online, virtual sessions including engaging panels, a featured case study, highly informative Shop Talks, and five powerful keynote presentations. 3) Start with the big questions: What is the customer need?
Steven Van Belleghem
MAY 13, 2019
Branding used to be all about presence in shops and classic advertising: shelve space and air time were the best ways to get your brand out there. And that’s something that we’ll need to start experimenting with now. Change the channel. But in the virtual world, we’ll need to approach our advertising differently. It was surreal.
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