blog three-pieces-of-customer-service-advice-we-need-to-update 
SurveySensum
DECEMBER 18, 2023
In today’s highly competitive business landscape, companies that prioritize customer feedback are more likely to stay ahead of the curve and meet the evolving expectations of their customers As a business owner, I was so focused on what I thought was suitable for my product that I forgot to notice customer feedback.
Intercom, Inc.
OCTOBER 3, 2019
? ?. On this week’s show, we catch up with email marketing strategist, Val Geisler, as she walks us through some practical emailing tips, her process for onboarding, and why she likens career progression to a spiral staircase. To avoid reader fatigue when it comes to your emails, you need to monitor their behavior. Short on time?
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Hodusoft
DECEMBER 6, 2023
Dynamic Scripting: Crafting Personalized Conversations with Call Center Software In the contemporary business world, focusing on customers’ requirements and delivering a personalized experience is essential. This is particularly critical for call centers, where customer satisfaction is paramount for the business’s success.
ClientSuccess
JULY 29, 2019
Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Each day we learn from the trenches what it takes to make clients happy and successful. Mentor Questions. Company : Beyond Insurance. Question 1.
Help Scout
AUGUST 8, 2018
When you’ve grown to love a product or a service, learning you need to shell out more money to maintain the status quo can be a bummer. When your company has decided to raise its prices, there are some clear do’s and don’ts that can ensure you’re putting customers first every step of the way.
Intercom, Inc.
APRIL 9, 2020
It’s the perfect storm that produces a swell of people who need to get in touch with customer support. But others might need more direct answers. In the midst of such a surge, it’s essential to get customers’ issues resolved quickly. Some of their problems are easily solved via help content on your site.
Intercom, Inc.
SEPTEMBER 26, 2019
Over the past year, we’ve had great conversations with some of the top minds in platform development, and these talks have had an enormous influence on the way we think about extending the Intercom platform and building out our App Store. Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners.
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