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Inside Customer Service
APRIL 8, 2021
Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. It's a message I receive from a lot of subscribers to the Customer Service Tip of the Week, my free weekly email.
Intercom, Inc.
DECEMBER 28, 2022
Emojis are online communication gold. Well that was quite the year. We’ve made it to the end of 2022 – 12 months in which everything changed for the tech industry. After booming for the best part of two decades, a number of factors coincided to transform the SaaS landscape and tech more broadly.
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Fonolo
JANUARY 14, 2020
Which customer service blog posts helped to shape the last decade for you? . There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content. Here, we cover the 20 best customer service blogs and influencers to follow in 2020. Jeanne Bliss.
ProProfs
MAY 4, 2023
If yes, we have great news for you. Online quizzes can help you improve and maintain workforce engagement in various ways. In this blog post, we’ll learn about using quizzes to engage employees and boost productivity. Is your company also facing the woes of employee disengagement? Let’s get right into it!
Zendesk
JUNE 15, 2021
For example, maybe they’re repeat customers or they left a great review. Imagine you’re in the market to buy a new dishwasher. You receive an email from Lowe’s claiming that a new LG model is a customer favorite. But then a few friends tell you their Frigidaire dishwashers are the best they’ve ever owned. Who are you more likely to believe?
Lumoa
JUNE 14, 2023
In this blog post, we’ll answer all these questions and more. When it comes to gauging customer sentiment and loyalty, few metrics enjoy such widespread acclaim as the Net Promoter Score (NPS). Clearly, NPS occupies a special place in customer experience stardom, sitting atop the throne with its crown of glory firmly affixed.
Callminer
AUGUST 6, 2019
In this guide, we’ll help you make more informed buying decisions by describing the various types of call center software, offering expert tips and guidance for choosing the best software solutions for your needs, as well as best practices for utilizing and implementing your call center software suite. Types of Call Center Software.
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