Intercom, Inc.

JANUARY 14, 2021

Keeping lines of communication open between product, sales and customer success is essential for a well-oiled, highly-efficient product organization. When it comes to making something people want, Hubert Palan always does his homework. Too often, companies make the mistake of going after too many things at once. A CRM for Product.

Engineering 225

Engineering Start-ups E-commerce Sales 225

ECXO

DECEMBER 26, 2023

Using Behavioural Science in Marketing shows how to apply behavioural science principles in key areas of marketing, including marketing communications, email, direct mail and ad campaigns, social media marketing and sales funnel conversion strategies. Practicality counts and this is an amazing progress comparing with previous years.

CX 52

CX Social Media Sports Customer Service 52

ClientSuccess

OCTOBER 17, 2018

Welcome to our blog series CSM from the Trenches, a community for frontline Customer Success Managers (CSMs) that discusses trends, best practices, and advice for the frontline. Being on the CSM frontline allows us to directly influence the success of our clients. I love that; as our clients are successful, we’re successful. Mentor Questions.

Start-ups 56

Start-ups Customer Relationship Management Innovation Customer Relationship 56

Totango

DECEMBER 13, 2022

But CS recruiting has its own special challenges as a nascent industry where job titles, reporting structures, and inter-departmental collaborations vary considerably from one company to the next. To combat this problem, take time to research and write job descriptions that align with both your team needs and industry best practices.

Start-ups 91

Start-ups Sales 91

Intercom, Inc.

FEBRUARY 14, 2018

A couple of weeks ago myself and some of my team sat down to talk about how we could attract some of the best people around to join our Product team. We felt that Intercom was truly a special opportunity, but many people didn’t know that. But maybe I’m biased. But maybe I’m biased. What came back was fascinating. At Intercom. At most other places.

Engineering 188

Engineering Start-ups Sales Technology 188

Intercom, Inc.

MARCH 2, 2018

In the very early days of any SaaS business, you will employ numerous marketing tactics to acquire your first customers: blog posts, paid advertising, landing pages, hero videos, webinars, everything but the kitchen sink. Before you do anything else, write this down. If you’re lucky, the signups will start pouring in.

Education 218

Education Start-ups Sales Customer Acquisition 218

Intercom, Inc.

JULY 9, 2020

We were delighted to have him join us for this week’s episode. His is a fascinating story, which places him at the forefront of a discipline that has emerged within his own career span. We look at the death of the 10 blue links and why Google is now an answer engine as opposed to a search engine. Growing up with SEO.

Engineering 199

Engineering Start-ups E-commerce B2C 199

Intercom, Inc.

MARCH 26, 2020

Being a remote manager can sometimes be the most difficult job of all. For many employees who might suddenly find themselves out of the office for an indefinite amount of time, the change can be jarring, to say the least. C larify ambiguity. E xpress themselves. Short on time? It could be more important than you realize. Where in the world.

Start-ups 171

Start-ups Education Sales 171

ProProfs

JUNE 29, 2023

In this blog post, you’ll learn all about online assessments, including how you can create an effective one for various requirements, such as educational exams, hiring, training, and more. It’s ideal for assessing job candidates and training employees. Thankfully, online assessments have gotten rid of this major hassle. Let’s jump in.

Education 52

Education Compliance Start-ups Sales 52