Logicalware

MAY 24, 2023

Consorte engineered one of the pioneering cloud-based contact centre solutions, setting the groundwork for what would eventually evolve into Puzzel. Customer relationship management (CRM) systems became an integral part of contact centre operations, facilitating the storage and retrieval of customer data for more personalised service.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

Experience Investigators

AUGUST 1, 2023

Recruiters at other tech companies are requiring online courses around prompt engineering and using generative AI. For example, introducing a smart CRM tool empowered by AI can provide personalized information to sales AND support teams. Consider self-service options, improved internal processes, and seamless omnichannel experiences.

AI 52

AI Customer Service Customer Experience Machine Learning 52

CommBox

OCTOBER 11, 2021

Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Companies using sales chatbots can completely manage sales conversations from start to finish, automate service processes, improve efficiency and drive business growth.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

AUGUST 3, 2023

and share them across multiple channels such as email, WhatsApp, In-App, CRM, and more. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. SurveySensum SurveySensum is one of the top B2B SaaS Feedback Software out there.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Zendesk

MAY 11, 2022

This is a step beyond what a traditional CRM has offered. Legacy CRMs are an acknowledged nucleus for many customer contact points, but these solutions only track interactions at specific moments in time, without providing the full context of what was shared. This turns your service organization into an engine for growth.

CRM 98

CRM B2C Compliance B2B 98

SugarCRM

JANUARY 13, 2022

Answering those questions and applying them to your own business is the core of understanding the true value of every one of your customers. There’s increasing discussion around customer experience, or CX, and how it drives business growth. Building unique experiences for your customers is crucial to your business’s growth.

Social Media 26

Social Media CX Customer Loyalty Engineering 26

SurveySensum

JULY 13, 2023

Improving retail customer experience for your brand is not only an expectation from your customers but also a requirement for your business growth. In today’s competitive retail landscape, customer experience has emerged as an important factor that can either make or break a business.

Retail 52

Retail Customer Experience Touchpoint Social Media 52