CommBox

AUGUST 9, 2023

Read the latest trends surrounding 24/7 availability, discuss the primary benefits of 24/7 service and support to business growth and share the best practices for making a smooth transition to round-the-clock service with minimal effort. Innovative solutions are required to break this dependency.

Omnichannel 52

Omnichannel AI CRM Customer Satisfaction 52

Fonolo

JANUARY 18, 2022

Our review of the past year showed increased customer expectations, innovation in contact center technology, development of safe work environments, and employee engagements – all good indicators that contact centers are more resilient than before. Creating a Customer Service Strategy That Drives Business Growth.

Contact Center 81

Contact Center Omnichannel Technology Technology 81

Experience Investigators

APRIL 23, 2024

By following these steps and focusing on the right metrics, we can demonstrate the tangible value of investing in customer experience to our leadership, ensuring continued investment and focus on initiatives that drive real business growth and customer happiness.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Hodusoft

JULY 20, 2022

“Almost all organizations, whether big or small, need a reliable contact center software partner as the business environment has become ultra-competitive. Customers today demand businesses to immediately respond to their calls and quickly resolve their issues. Why Do Businesses Need Contact Center Software ? .

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

CommBox

SEPTEMBER 1, 2022

To solve your agent shortage, you need to change the way you’re managing your customer communications. We’ve collected some of our proven best practices to deliver a great CX, and keep supporting your business growth without hiring new agents. Calling all agents! Where are they? Let chatbots do the repetitive work for you.

Artificial Intelligence 40

Artificial Intelligence Omnichannel AI Touchpoint 40

SugarCRM

MAY 17, 2022

There’s a lot of innovation in the technology world and CRM market. With product innovation being a top priority for Sugar, we constantly improve our products based on our customers’ feedback. We shift our mindset transitioning from a product-centric to a customer-centric approach. Editions Breakdown.

CRM 49

CRM Invoicing Sales Innovation 49

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Sephora is a prime example of seamless omnichannel integration in retail. Some retailers are embracing innovative payment options to enhance the customer experience.

Retail 40

Retail Customer Experience Social Media Customer Feedback 40