ECXO

APRIL 7, 2024

It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? It is about creating products that are not just functional, but also emotionally engaging, aesthetically pleasing, and socially meaningful.

AI 111

AI CX Artificial Intelligence Predictive Analytics 111

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. Read this blog to explore three important predictions for 2024 for customer-facing leaders.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

SurveySensum

MAY 2, 2024

Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind. Brand Example: Netflix leverages data-driven insights gathered from user preferences and viewing habits to innovate its content offerings continually. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

ECXO

JULY 26, 2023

Improve the omnichannel experience Real-time data enables businesses to provide a seamless omnichannel experience for customers. Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 98

Predictive Analytics Education Touchpoint CX 98

Helpt

FEBRUARY 14, 2024

A Quick Story About Rocks In the dawn of business - think Stone Age era - decisions were made in a manner that might seem almost comical to us now. Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Ugg and Ogg based their business decisions on gut feelings and personal experiences.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

CommBox

NOVEMBER 1, 2021

This is the reason why many corporations decided to switch to the predictive lead scoring business model. Lead scoring with predictive analytics eliminates or minimizes the element of human error, resulting in a higher rate of lead identification. Find out more about the CommBox smart customer communication solution.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

ClearAction

SEPTEMBER 28, 2015

If they're participating in a survey or in social media or anything else we can be grateful for that generosity. Second, it is the key to being more innovative, and more successful in launches. These mis-matches erode confidence and trust that are essential for relationship strength that yields business growth.

CXM 105

CXM Customer Experience VOC Customer Experience Management 105