Sprinklr

AUGUST 12, 2021

However, despite these challenges, it’s more important than ever to invest in social selling strategies to help your financial advisors engage customers across these digital channels. The benefits are clear: new business growth, increased competitive advantage, and an improved customer experience across all touchpoints.

Social Media 111

Social Media Education Sales Compliance 111

ECXO

APRIL 7, 2024

It is the backbone of customer satisfaction, loyalty, and ultimately, business growth. Yet, in this ever-evolving marketplace, how can businesses ensure a sustainable customer experience? It is about creating products that are not just functional, but also emotionally engaging, aesthetically pleasing, and socially meaningful.

AI 106

AI CX Artificial Intelligence Predictive Analytics 106

CX Journey

AUGUST 4, 2015

Image courtesy of Celestine Chua Do you think that the speed of innovation is too fast for your customers? Only 30% of respondents believed that improving people's lives was a catalyst for change/innovation, and only 24% felt innovation was driven by a desire to make the world a better place. or innovation? or just right?

Innovation 73

Innovation Social Media Government Business Growth 73

SurveySensum

FEBRUARY 19, 2024

Make Your Business Customer-Centric Making your business practices focused on customers is one of the significant principles that you should implement. This is because it will boost your business growth and revenues better than other competitive businesses that are not customer-centric.

Innovation 52

Innovation Social Media Technology Technology 52

SurveySensum

JULY 26, 2023

Engaging with Customers Through Social Media Social media platforms are one of the best ways to provide a great customer experience. A prime example of a brand that excels in engaging with customers through social media in retail is the beauty brand, Glossier.

Customer Retention 52

Customer Retention Retail Social Media E-commerce 52

Intercom, Inc.

APRIL 29, 2021

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. We are going to invest more in social media and on distribution and proper strategies to promote our content. How one company proved the ROI of its engrossing video series. AMA with Joei Chan.

Innovation 118

Innovation B2B Start-ups Education 118

VOZIQ

NOVEMBER 20, 2023

Through our best-of-customer intelligence series, we unravel the wisdom distilled from the best minds on the internet, offering a roadmap for subscription businesses to become the trailblazers of change and innovation. November is here, and it’s time for charting the course of goal setting and strategic planning for 2024.

Predictive Analytics 52

Predictive Analytics Customer Retention AI Social Media 52

Aquire

AUGUST 30, 2021

Social media has added a new dimension to people’s lives. Providing the best customer service means being available multi-channel: Social media Email Live chat Phone Customer service center or help desk. Not innovative products but an innovative approach. Promote customer reviews and build trust.

Sales 122

Sales Social Media Innovation Start-ups 122

Helpt

FEBRUARY 14, 2024

A Quick Story About Rocks In the dawn of business - think Stone Age era - decisions were made in a manner that might seem almost comical to us now. Imagine Ugg & Ogg's Rock Innovations, a fictional Stone Age startup. Ugg and Ogg based their business decisions on gut feelings and personal experiences.

Machine Learning 52

Machine Learning Social Media Data Mining Artificial Intelligence 52

Logicalware

MAY 24, 2023

Advanced contact centre software emerged, seamlessly integrating telephony, email, chat, and social media interactions into a unified platform. The pandemic has acted as a transformative force for technological innovation, particularly AI. Over the next 5-10 years, we expect to see much growth within the AI space.

Artificial Intelligence 52

Artificial Intelligence AI Social Media Innovation 52

ECXO

MARCH 24, 2024

Everyone is talking about Artificial Intelligence (AI) and how it has emerged as one of the most significant technological innovations in recent years, revolutionizing various industries and opening up a world of new possibilities. In a way, personalization can create a virtuous cycle of positive customer experience and business growth.

AI 52

AI Customer Experience Social Media Machine Learning 52

Hodusoft

JULY 20, 2022

“Almost all organizations, whether big or small, need a reliable contact center software partner as the business environment has become ultra-competitive. Customers today demand businesses to immediately respond to their calls and quickly resolve their issues. How HoduCC Can Help Businesses Deliver a Top-Notch CX? “Not

Contact Center 52

Contact Center Social Media Omnichannel Customer Loyalty 52

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Harness Social Media: Create dedicated groups to cultivate a community of loyal fans. and drive long-term success for your business. That’s the cherry on top!

Customer Satisfaction 52

Customer Satisfaction Social Media Customer Relationship Customer Retention 52

Hodusoft

SEPTEMBER 28, 2019

HoduCC is a FreeSWITCH based contact center software that is suitable for all businesses. With the omnichannel inclinations, HoduCC offers advanced social media capabilities to boost customer services. Get HoduCC for your contact center and empower business growth.

Contact Center 40

Contact Center Social Media Omnichannel Business Growth 40

RateMyService

OCTOBER 13, 2023

Organizations must establish a robust “close the loop” process to effectively make better use of customer feedback to drive improvements in customer experience and business growth. Analyze Feedback : Analyze the feedback to identify common themes and prioritize areas for improvement based on their impact on CX and growth.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

SurveySensum

JULY 19, 2023

This statistic emphasizes the critical role that retail customer experience plays in customer loyalty, brand advocacy, and business growth. Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! 74% is a lot, right?

Retail 40

Retail Customer Experience Social Media Customer Feedback 40

ProProfs

JUNE 21, 2019

Only professional trainers who demonstrate the right skill sets and utilize powerful training tools to train a workforce can bring you closer to the goal of employee productivity and business growth. Social media management tools. Social Media Management Tools. It has graduated to social learning.

Social Media 69

Social Media Start-ups Business Growth Business Operations 69

CommBox

OCTOBER 11, 2021

59% of online purchasers are aware of social commerce. Today, Consumers use a broader range of eCommerce sites, social media platforms and search engines to purchase products and goods. Instagram is the most popular social channel for discovery and inspiration, constituting 50% of all searches for products on social media.

Sales 52

Sales Omnichannel Social Media Retail 52

SurveySensum

OCTOBER 4, 2023

This tool helps automotive businesses, such as car manufacturers, dealerships, and service centers, gather valuable customer insights to improve products and services, enhance automotive customer experience, and drive business growth. But how to determine which one is the right tool for your automotive business?

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 52

Retail Customer Service E-commerce Social Media 52

Shep Hyken

DECEMBER 23, 2022

Organizations strongly believe in the value of a state-of-the-art system, with 84% saying that modern communications solutions are vital for business success. Nearly three-quarters (73%) say that such solutions drive business growth.

AI 65

AI Contact Center Technology Technology 65

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Look for innovations, new technologies, and best practices that can push your business until you’re an industry leader in customer experience and employee experience.

Customer Service 52

Customer Service Customer Journey Map B2C B2B 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Customer Bliss

SEPTEMBER 13, 2016

Some topics I tend to embrace include: Become a Beloved & Prosperous Company that Earns Social Media Raves & Growth. How to Build Your Customer-Driven Growth Engine. Leading Customer Experience Transformation & Innovation. Unite Your C-Suite to Transform Your Business.

Engineering 0

Engineering Social Media Business Growth Innovation 0

CommBox

SEPTEMBER 26, 2021

Businesses now offer customer communication via channels such as: Live chat . Social media . That helps business growth and improves marketing efforts. However, the focus is on the business, not the customer. With this approach, companies create a simple way of communicating with their customers.

Omnichannel 88

Omnichannel Start-ups Retail CRM 88

MattsenKumar

JUNE 18, 2021

Mobile applications now allow users to share their feedback after a good experience on social media. Organizations can do the same with problem-solving since social media takes an average of 40 mins to resolve a query, which is significantly less compared to the average time for resolution on email and over the phone.

Omnichannel 52

Omnichannel E-commerce Customer Service Social Media 52

SurveySensum

JULY 10, 2023

These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences. Also, create a positive work environment where happy employees foster teamwork, innovation, and personal growth, going the extra mile to enhance customer satisfaction.

Retail 40

Retail Customer Service E-commerce Social Media 40

CommBox

SEPTEMBER 23, 2021

Before we dive in, it’s vital to understand what chatbots are, how they enhance customer service and CX, and why chatbots are essential for business growth. Companies using chatbots can automate their workflow and service processes, improve efficiency and drive business growth. . Use chatbots to drive business growth. (©

Real Estate 59

Real Estate Machine Learning Finance Healthcare 59

Lumoa

AUGUST 8, 2023

Whether it be through surveys, focus groups, or even social media, businesses have access to valuable feedback on their products and services. Just as a chef transforms raw ingredients into a gourmet meal, proper survey analysis can transform raw data into actionable insights that drive business growth.

Customer Feedback 83

Customer Feedback VOC Net Promoter Score NPS 83

CommBox

SEPTEMBER 13, 2021

Omnichannel Communication – Chatbots make your brand more approachable to customers by operating on multiple digital platforms such as instant messaging apps, social media, SMS, online portals and more. Use chatbots to drive business growth. (© 35% of business leaders said chatbots helped them close sales deals.

Sales 98

Sales AI Healthcare Omnichannel 98

SurveySensum

SEPTEMBER 13, 2023

In the dynamic landscape of B2B manufacturing, where innovation is the lifeblood of progress, the power of customer feedback cannot be overstated. Best Features: Manage feedback from various sources like email, chat, phone, and social media in one place.

Manufacturing 52

Manufacturing B2B NPS Compliance 52

SurveySensum

AUGUST 3, 2023

Imagine you run a B2B marketing software company that provides innovative marketing solutions to small businesses. Whether your objective is to enhance customer experience , satisfaction, loyalty, or business growth, SurveySensum is a go-to solution. Are there any pain points that need addressing?

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

FEBRUARY 24, 2022

They always prefer to provide their feedback through multiple channels such as email, SMS, social media, and website. . The app helps you ask the right question to the right user using its innovative proprietary survey widget. It offers innovative predictive intelligence and analytics for a better quality of operations.

Customer Feedback 52

Customer Feedback Sentiment Analysis Close the Loop NPS 52

CommBox

NOVEMBER 1, 2021

For instance, a marketing campaign might be used to assess various channels through which consumers have heard about the product, like social media, referrals, and so on. Commbox offers an innovative solution for customer interactions, creating a holistic customer communication experience. About Commbox.

Machine Learning 52

Machine Learning Artificial Intelligence Sales Predictive Analytics 52

SugarCRM

OCTOBER 11, 2022

With the ability to integrate with your everyday tools, from email and calendars to online meetings and social media apps, you can ensure you’ll never miss another sales opportunity. We are experts in automation, gurus at process management, and leaders in digital innovation. Sugar Sell works hard, so you don’t have to.

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

SurveySensum

MAY 2, 2024

Data-Driven Innovation Imagine a bustling coffee chain, Bean & Grind. Brand Example: Netflix leverages data-driven insights gathered from user preferences and viewing habits to innovate its content offerings continually. Their customer surveys consistently praised the coffee quality but mentioned a lack of exciting new flavors.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52