DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. RPA is a game changer for the economy and will have far-reaching and lasting benefits. By Donna Fluss.

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Exploring these innovative approaches in your domain can be rewarding.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. unemployment rate reflects the great value of robotic process automation (RPA) in driving productivity improvements and innovation, which increases the need for workers.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

1 to 1

JANUARY 18, 2021

Online retailers, meanwhile, leaned into efforts to replicate the in-store experience with virtual reality tools that let shoppers try on clothes and jewelry from home and other innovations. The question is, which of these innovations will we keep?” Joel asked. The customer has really spoken with where their money has gone.”

Retail 36

Retail Innovation Management Consulting Gaming 36

C3Centricity

JULY 20, 2020

How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.

Innovation 77

Innovation Start-ups Actionable Insights Retail 77

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. This sort of data-driven approach to business relationships is still relatively new, though. Are you one of those companies? If so, we want to hear from you!

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Fonolo

JANUARY 14, 2020

It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.

Customer Service 136

Customer Service Contact Center Social Media CX 136