DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA).

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. Exploring these innovative approaches in your domain can be rewarding.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

DMG Consulting

MAY 16, 2019

Automation and artificial intelligence (AI) are allowing companies to re-imagine and re-invest in all aspects of their businesses, including their employees. unemployment rate reflects the great value of robotic process automation (RPA) in driving productivity improvements and innovation, which increases the need for workers.

Contact Center 76

Contact Center Machine Learning Artificial Intelligence Technology 76

1 to 1

JANUARY 18, 2021

Online retailers, meanwhile, leaned into efforts to replicate the in-store experience with virtual reality tools that let shoppers try on clothes and jewelry from home and other innovations. The question is, which of these innovations will we keep?” Joel asked. The customer has really spoken with where their money has gone.”

Retail 36

Retail Innovation Management Consulting Gaming 36

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

SugarCRM

MAY 25, 2023

The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience. This sort of data-driven approach to business relationships is still relatively new, though. Before we get into the meat of this post, SugarCRM wants to hear from you!

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26