Intercom, Inc.

AUGUST 20, 2020

Unpacking this central conundrum is at the heart of Alex Wolf’ s work – the self-described “consumer-facing anthropologist” has made a career by thinking deeply and talking widely about issues related to the pervasive role of technology in modern life. She asks what are the risks involved in “outsourcing” so many of our skills to technology.

Technology 243

Technology Technology Social Media Start-ups 243

Execs In The Know

MARCH 31, 2024

She began by emphasizing the dynamic nature of customer expectations, which are continually shaped by technology and societal shifts. She argued that staying ahead in the CX game requires meeting and exceeding these evolving expectations. Sedlak pointed out that this process is crucial for continuous improvement and innovation.

Voice of the Customer 104

Voice of the Customer VOC Age of the Customer Innovation 104

Aquire

JUNE 1, 2021

The digital landscape is evolving at a breakneck pace, pushing the boundaries of what innovative customer service means — and, with that, what customers expect from your business. It’s also why innovation is more achievable — and more essential — than ever before. What is innovative customer service? Personalized experiences.

Innovation 52

Innovation Customer Service Omnichannel Finance 52

DMG Consulting

MARCH 1, 2019

Innovation Is What Makes Us Great. We have the ability to innovate even if it’s only to fail and start over again and again. And I do appreciate that there is much innovation that comes from other countries as well.) The world of customer service is one of the major beneficiaries of all of this innovation. By Donna Fluss.

Innovation 59

Innovation Artificial Intelligence Machine Learning Social Media 59

ProProfs

MARCH 12, 2020

Recent research has revealed that driving a culture of innovation in your organization goes hand in hand with a well-strategized learning and development (L&D) program. Investing in learning and development programs is one way to maintain your competitive advantage and innovativeness over the long term. Read on to discover how! .

Innovation 52

Innovation Gaming Business Operations Technology 52

Fonolo

MAY 29, 2019

That being said, as new technology emerges, customer service teams have the opportunity to use it and in turn become more efficient. Some brands are already way ahead of the game. Let’s take a look at a few companies who are great examples of how to effectively use new technology to improve customer support.

Technology 78

Technology Technology Customer Service Social Media 78

Customer Think

JUNE 28, 2021

The gaming industry is growing steadily, and there are no signs of stopping since it has even surpassed movie and music sectors combined. The reason is — as the social life is disrupted by the COVID-19 crisis, people do not have as much access to entertainment as they used to, which gave rise to the […].

Entertainment 59

Entertainment Gaming Innovation Technology 59

Steven Van Belleghem

SEPTEMBER 30, 2020

During our conversation, Peter told me that he had become really intrigued by those traditional companies that always seemed to be able to reinvent themselves at the right moment: “that is where innovation plays out in the most extreme form”. The second element of the top part of the Hourglass is the TRY segment.

Innovation 96

Innovation Non-Profits Start-ups Retail 96

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Avaya Engage, June 18-21 Orlando, Florida Avaya Engage is contact center professionals looking to discover what’s next in customer experience technologies. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Gaming Innovation 87

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 182

Customer Service Gaming CX Start-ups 182

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Their customers are learning how serious they are about innovative tech.

Sports 123

Sports B2C Social Media Gaming 123

ECXO

MARCH 5, 2024

Digital transformation isn’t just about integrating digital technology into all areas of a business. The Define and Ideate stages then help businesses to clarify customer problems and generate innovative solutions. Innovation and Creativity: The iterative nature of Design Thinking encourages experimentation and ideation.

Innovation 98

Innovation Gaming Customer Satisfaction Start-ups 98

Execs In The Know

APRIL 26, 2023

Through this process, business leaders can identify the obstacles that are preventing their businesses from growing and thriving and develop innovative solutions to overcome them. So, if you’re a business leader who wants to stay ahead of the game, it’s time to start embracing the transformative power of change.

CX 98

CX Innovation Artificial Intelligence Gaming 98

DMG Consulting

JANUARY 4, 2019

Smarter Bots Mean Greater Innovation, Productivity, and Value. unemployment rate reflects the great value of robotic process automation (RPA) in driving productivity improvements and innovation, which increases the need for workers. In the past two to three years, RPA technology has leapfrogged DA and desktop process automation (DPA).

Innovation 67

Innovation Contact Center Machine Learning Artificial Intelligence 67

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. For most of its 30-year existence, this technology has not fully delivered the goods. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Technology Machine Learning 69

CX Accelerator

OCTOBER 26, 2019

In a weird geekish way, I ran fictitious leagues simulating all potential outcomes of every NBA game each year on Lotus 123. Others collect travel experiences, dolls, toys, electronics, video games. Virtual collecting is also very popular in mobile video games. All humans like to collect.

Customer Service 140

Customer Service Gaming Start-ups CX 140

Steven Van Belleghem

FEBRUARY 7, 2022

The metaverse has been around for quite a while now, especially in gaming. Names you will probably have heard are those of (game) metaverses Roblox, Fortnite, Minecraft, Animal Crossing and VR Chat. Or how could you even disrupt it, with clever innovation approaches? How can it reinforce your brand? 4. Virtual Venues.

E-commerce 117

E-commerce Gaming Non-Profits Entertainment 117

Intercom, Inc.

DECEMBER 31, 2019

He suggested that “we are in the middle of a dramatic and broad technological and economic shift in which software companies are poised to take over large swathes of the economy.”. Here, we trace some of the biggest trends and stories in technology over the past decade, and try to find a narrative to make sense of it all.

Entertainment 259

Entertainment Gaming Artificial Intelligence Technology 259

Customer Think

FEBRUARY 21, 2023

In this era of constant innovation and transformation, the implementation of DevOps has become a game-changer for many organizations. DevOps has been playing a pivotal role in enabling organizations to accelerate their digital transformation journey by providing a faster and more efficient way to deliver products and services.

Gaming 98

Gaming Innovation Technology Technology 98

SugarCRM

JUNE 9, 2022

Technology has become the great equalizer, putting tremendous control in the hands of consumers and business buyers alike. Thanks to digital disruptors such as Amazon and Netflix, buyers expect you to know their likes and dislikes, regardless of whether you’re selling technology, energy, or equipment.

CRM 49

CRM Manufacturing Gaming Engineering 49

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. In fact, Roku was recently recognized as one of Fast Company’s top 10 most innovative companies in North America. Was this your first Customer Response Summit?

Contact Center 97

Contact Center Innovation AI Technology 97

Execs In The Know

APRIL 28, 2022

Execs In The Know has created such a unique community for the exchange of new and innovative advancements in CX Strategy.”. Microsoft is an American multinational technology corporation that produces computer software, consumer electronics, personal computers, and related services.

Gaming 98

Gaming Innovation CX Technology 98

CommBox

DECEMBER 6, 2023

In such an ever-evolving landscape of customer service, businesses and customer support services are continuously exploring innovative solutions to increase efficiency and streamline operations. We’ll explore the key features that make live chatbots a game-changer for businesses aiming to upgrade their customer service.

Customer Service 98

Customer Service Artificial Intelligence E-commerce Customer Satisfaction 98

Helpt

JANUARY 18, 2024

Here, amidst the buzz and excitement, were glimpses into the future: AR products that blurred the lines of reality, a pinball machine that echoed nostalgia, and gaming gadgets that promised endless entertainment. A brief internal debate over a game of blackjack ended in favor of a little fun – a well-deserved respite.

AI 52

AI Entertainment Sports Gaming 52

Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

Execs In The Know

JANUARY 28, 2024

W e are extremely excited to see our KIA membership growing and taking advantage of this game-changing leadership resource , ” said Susan McDaniel, Chi e f Operating Officer and Co-Founder at Execs In The Know. These pioneers drive innovation in CX and share invaluable knowledge crucial for shaping robust approaches to CX strategies.

Innovation 59

Innovation CX Gaming Start-ups 59

Qualtrics

DECEMBER 5, 2019

What is disruptive innovation? The term ‘disruptive innovation’ is attributed to Harvard professor of business Clayton Christiansen , who helped develop the concept in the 1990s. Netflix has thought deeply about what its audience wants – convenience, choice, quality – and taken technology to its limits in order to deliver.

Innovation 43

Innovation Pharmaceutical Start-ups Gaming 43

Lightico

OCTOBER 4, 2021

And so technology is that much more critical now because people realized that you actually needed to be able to do business when you couldn’t go in person.”. Instead of focusing on what kind of technology to invest in, honing in on the specific problem insurers need to solve can help them get to the solution that much quicker.

Gaming 52

Gaming E-commerce Finance Start-ups 52

Intercom, Inc.

SEPTEMBER 9, 2022

In the past five years, we’ve seen neural network technology really take off into its own. The tech landscape is changing, the business applications are (potentially) game-changing, and, spoiler alert, Fergal very much believes the hype. And they were really good at making graphics for computer games.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

Beyond Philosophy

MAY 25, 2022

One of the few good things that came out of the pandemic was the acceleration of technology adoption and comfort. Plus, the need for contact center workers to work from home meant that organizations had to embrace the cloud, which is an essential element for the contact center technology of the future.

Contact Center 148

Contact Center Management Consulting Gaming Innovation 148

CSAT.AI

AUGUST 3, 2022

Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. That flexibility made for happy customers. . Learn to adapt.

Entertainment 102

Entertainment Sports Innovation Gaming 102

ECXO

APRIL 10, 2024

This could involve innovative approaches to product design, unique marketing strategies, or exceptional customer service that exceeds customer expectations. Such leaps often require bold, innovative thinking, and a deep understanding of customer needs and expectations. This leads to stronger relationships and greater customer loyalty.

CX 111

CX Customer Experience Social Media Sentiment Analysis 111

ClientSuccess

MAY 25, 2023

He further added, “Engagement Insights is a real game-changer for our CSM’s and dramatically improves the time we can spend with our customers to focus on what matters most.” SmartCS is available immediately to ClientSuccess beta customers with general release for all customers slated for June 2023.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Steven Van Belleghem

FEBRUARY 17, 2022

In the first half of 2021, customers could visit Nike’s flagship store ‘House of Innovation’ in New York and engage in interactive and fun activities in a virtual recreation of Smith Rock State Park in Oregon through their mobile phones and other virtual and augmenting tools. Samsung’s 837X has three basic components.

Gaming 127

Gaming Entertainment Social Media Transportation 127

Uniphore

SEPTEMBER 9, 2021

However, advances in the field are facilitating innovation and extending human capabilities. Examples include DeepMind’s AlphaGo machine, which used reinforcement learning to fully understand the board game Go and beat the human world champion. What to Expect from AI in the Near Future. Defense and Military.

Real Estate 100

Real Estate AI Machine Learning Artificial Intelligence 100

Zendesk

OCTOBER 25, 2023

It’s tempting for businesses to deploy technology like generative AI in a trend-induced panic, and we know it is better to deploy strategically with the customer and human CX professionals top of mind. Maybe that means learning more about Zendesk AI , a technology created with the intelligence of billions of customer interactions.

AI 52

AI Customer Experience CX Gaming 52