Fonolo

MAY 17, 2017

Although there’s a plethora of intelligent call center technology to take advantage of, many organizations still only have basic functionalities in place. 10 Contact Center Technologies You Should Know. Why does contact center technology matter? What technology is used in a contact center? UPDATED: February 2020.

Contact Center 70

Contact Center Technology Technology CRM 70

CSAT.AI

AUGUST 3, 2022

Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. That flexibility made for happy customers. . Learn to adapt.

Entertainment 102

Entertainment Sports Innovation Gaming 102

SugarCRM

JANUARY 25, 2024

Technology adoption significantly improved lead management and customer engagement, enhancing marketing approaches and project sales, resulting in a substantial increase in sales, ranging from 50% to 94% in their real estate agency. This award celebrates the use of marketing automation to achieve significant business improvements or growth.

Real Estate 29

Real Estate Transportation CRM Sales 29

SugarCRM

OCTOBER 10, 2018

As we continue to remain at the forefront of the CRM industry, we have recently made several major announcements regarding new technology, software and updates. This will enable users to reach an even wider and more selective set of recipients when key CRM data changes such as the status of a service case.

Gaming 38

Gaming CRM Innovation Sales 38

Hodusoft

DECEMBER 21, 2023

Leveraging Advanced Call Center Software- Enhancing FCR in Banks and Financial Institutions Witness the evolution of the banking and financial landscape as it progresses into a new era of customer service excellence, driven by cutting-edge technology and real-time statistical insights.

Compliance 64

Compliance Customer Satisfaction Sentiment Analysis Omnichannel 64

Ameyo Callversations

NOVEMBER 16, 2021

In a digital-first post-pandemic world, exceptional customer experience has become a priority without stepping out, and organizations are paying close attention to making it happen with inbuilt AI technologies in contact and cloud centers. A report predicts that the AI market size will reach US$ 270 billion by the end of 2027.

Contact Center 96

Contact Center AI Artificial Intelligence Customer Experience 96

SugarCRM

NOVEMBER 20, 2017

Competition is increasing, the pace of change within business is getting faster and digital technology is disrupting traditional work practices. Given how vital technology is, what can marketers do to ensure they are mavericks and not wallflowers? Technology has always progressed at a dizzying rate. Keep on questioning.

CRM 28

CRM Gaming Technology Technology 28

Lightico

FEBRUARY 22, 2024

The insurance industry is experiencing a transformative wave of innovation driven by Intelligent Document Processing (IDP). In an era where efficiency, accuracy, and speed are paramount, IDP emerges as a game-changer, revolutionizing insurance operations and redefining the landscape of document processing.

ML 52

ML Machine Learning Compliance Customer Satisfaction 52

DMG Consulting

MAY 8, 2023

This positioned vendors to invest heavily in their solutions (particularly during the first six months of the year) and deliver a great deal of innovation to the market. The cloud is a game changer for both companies and vendors due to its proven benefits for both groups. Like what you’re reading?

Artificial Intelligence 62

Artificial Intelligence Contact Center Outlook AI 62

Lightico

JULY 27, 2023

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. Document Authentication: Through AI-powered technology, Lightico can authenticate documents to ensure their validity. What is Lightico?

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Lumoa

APRIL 28, 2024

The pressure is rising for businesses to step up their CX game. Medallia expanded its capabilities with its acquisition of Mindful , the global leader in contact center callback technology in 2022. Medallia integrates with a wide range of data sources such as CRM systems, social media, contact centers and many more.

Sentiment Analysis 83

Sentiment Analysis Compliance AI Social Media 83

DMG Consulting

SEPTEMBER 13, 2022

This is just the beginning of many practical and game-changing innovations that the KM vendors are delivering to the market, along with improved system usability, integrations, and much more coming during the next couple of years. Process is as Important as the KM Solution.

Artificial Intelligence 48

Artificial Intelligence Contact Center AI Innovation 48

Hodusoft

JANUARY 3, 2024

So, let’s dive right in and know more about the technology in detail. As the name suggests, the technology allows businesses to use a remotely all-in-one hosted and cloud-based set-up service for customer interactions. That resulted in the innovation of cloud-based contact center software. What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Omnichannel Start-ups CRM 59

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. But what was once an island occupied only by your sales team, CRM use cases have grown beyond the sales org and started to be integral parts of your day-to-day marketing and customer service operations.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

DMG Consulting

MARCH 31, 2022

DMG estimates that more than 90 percent of the self-service solutions in use today are outdated and need a complete overhaul of their technology, functionality, and user experience. Many of these voice-based self-service solutions were built more than 10 or 15 years ago, when the technology was limited. & Solving the Problem.

Machine Learning 54

Machine Learning Artificial Intelligence Omnichannel ML 54

SugarCRM

JULY 14, 2022

Their finance team was the primary use case for the CRM platform, but soon they discovered that the tool brought value to all their teams. Implementing the CRM and having a deeper view of their donors made message personalization possible, and increased community engagement in actively promoting animal care and preventing cruelty.

CX 26

CX CRM Animal Care Finance 26

SugarCRM

SEPTEMBER 22, 2022

A shared customer relationship management ( CRM ) data platform and business intelligence system fuels the actionable insights that sales, marketing, and service teams need to act decisively at every critical touchpoint throughout the customer journey. Step 4: Make Technology Easier to Use.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

Lumoa

FEBRUARY 6, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies we’re changing the way businesses see their customers. Companies do marketing, sales and CRM – the customer does the experience! So, what should we expect in the nearest future?

CX 129

CX Customer Experience Education Machine Learning 129

DMG Consulting

MARCH 10, 2023

Fortunately, many innovations that have been under development during the past few years are ready to be rolled out and are positioned to help contact center managers achieve their departmental and corporate objectives. After-contact wrap-up and summarization. Gamification.

Contact Center 48

Contact Center Artificial Intelligence Actionable Insights CX 48

SugarCRM

OCTOBER 17, 2023

AI technology has revolutionized the way organizations carry business worldwide. Diminished Creativity : Marketing relies heavily on creativity and innovation. Luckily, generative AI can come into play and help marketing leaders leverage technology to reduce their teams’ workload and deliver quality content.

AI 26

AI Predictive Analytics Legal Social Media 26

SugarCRM

APRIL 10, 2019

As a business accelerator and innovator, our mandate is to consistently exceed our customers’ expectations and to thrill them with rapid delivery of new products and capabilities, feature enhancements and performance improvements. To that end, we’ve upped our game big time in Sugar 9, anchoring every new capability on acceleration.

CRM 47

CRM Compliance Gaming Engineering 47

Ameyo Callversations

FEBRUARY 22, 2022

AI incorporated CX technologies leverage deep learning and natural language understanding to automate even the most minor interactions that can make up a user’s experience. Some advanced customer service even integrates back-end systems like CRM to provide personalized solutions to infinite customer issues. Assist Customers 24*7.

AI 52

AI Artificial Intelligence Machine Learning CX 52

Intercom, Inc.

JULY 11, 2019

Then a few years back we started building a CRM, which has done really well in the market. That team, to me, has gotten a lot more interesting over the last three or four years because of that explosion of automation technology. And that fundamentally changes the game and how you measure. Scaling support as you grow.

Start-ups 188

Start-ups Sales Engineering CRM 188

MattsenKumar

JUNE 9, 2021

E-commerce customer service practices are ever-evolving; often led by new technologies, these trends keep changing year after year. When these prodigal technologies and methodologies are leveraged for customer service, the entire game changes for the better. We will also be touching base with customer service improvement ideas.

E-commerce 52

E-commerce Customer Service Social Media Omnichannel 52

SugarCRM

OCTOBER 27, 2022

The pandemic opened Pandora’s box: it taught us that in innovation terms, we could leap forward five years in five days when we have to. This behavioral change is not elastic—it’s been a permanent move powered by digital innovation. What’s New, What’s Next – Scanning the CRM Horizon.

B2B 26

B2B E-commerce CRM CX 26

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Peter Lavers @ ThinkCX .

Customer Service 136

Customer Service Contact Center Social Media CX 136

Qualtrics

JULY 23, 2019

These market research professionals bring you the latest news and thought-leadership so you can stay on top of your research game. where he studies the consumer tech market across 32 countries and providing actionable insights and strategic recommendations to many of the top technology companies in the world.

Net Promoter Score 32

Net Promoter Score Entertainment CRM Innovation 32

DMG Consulting

APRIL 4, 2017

The increased reliability, flexibility, and security of some of the offerings are convincing IT and business leaders in financial services to give them a try, particularly now that cloud-based vendors are driving market innovation. The cloud’s shared-resource concept is a game-changer that can benefit companies of all sizes.

Contact Center 59

Contact Center Technology Technology Innovation 59

SugarCRM

AUGUST 19, 2019

Driven by the phenomenal pace of technology and ever-increasing customer expectations, modern manufacturing businesses – from producers through to wholesalers and distributors – have had to adapt to a entirely new set of rules. To say it’s been a game-changer is an understatement. Continued investment in IoT.

Manufacturing 20

Manufacturing Sales Predictive Analytics CRM 20

Lumoa

OCTOBER 31, 2018

More brands will (and should) bring up customer feedback to the decision-makers in the company, and with the help of some new amazing technologies , we’re changing the way businesses see their customers. Much of the improvement has been driven by advancements in product innovation and digital technology.

CX 64

CX Customer Experience Machine Learning Artificial Intelligence 64

SugarCRM

JANUARY 21, 2020

17: What Is Continuous Cloud Innovation—and Why Do You Need It for the Customer Experience? For the companies that use them, that means opportunities for growth are limited to the vendor’s ability to adopt new technologies and support additional geographies. Did you know there are more than 380 CRM platforms listed on G2?

Net Promoter Score 26

Net Promoter Score CRM Customer Journey Map NPS 26

SugarCRM

OCTOBER 11, 2022

It’s a game changer for sales teams looking for ways to increase efficiency and gain a competitive edge without investing in extra sales staff or resources. Yet, only one in four companies are currently taking advantage of this technology and automating at least one sales process. What is Sales Automation Software?

Sales 26

Sales Artificial Intelligence Sentiment Analysis Social Media 26

ClearAction

APRIL 17, 2019

This heralded numerous customer experience management programs and technologies, primarily intended to right-the-ship in stemming customer turnover and to encourage customers to spread positive word-of-mouth. But CapEx is what’s required to make technology work for customer-facing professionals and the customers they serve.”.

Non-Profits 69

Non-Profits Customer Experience Management Start-ups Gaming 69

Intercom

APRIL 6, 2023

A new wave of startups has introduced new and innovative ways to manage finances that have challenged the traditional banks, developing products and services that offer new opportunities for both consumers and businesses, and providing more convenient ways to manage finances without being bogged down by legacy systems and red tape.

Customer Service 59

Customer Service Finance Omnichannel Innovation 59

SugarCRM

MAY 31, 2021

The ones who get out front of automation and AI transformation will have the biggest advantages in the near future of the digital economy, having leveraged early on the many uses of groundbreaking technology like the time-aware CRM tools provided by SugarCRM. Game-Changing Automations for Sales Teams. An Increase in Leads.

AI 26

AI Sales Artificial Intelligence CX 26

ProProfs

DECEMBER 9, 2021

Before airing the second season of Stranger Things, Netflix launched one of its most innovative campaigns on Snapchat. . When Harvard Business Review began publishing on Snapchat Discover, they went for a blend of web content and quizzes on complex topics like finances, technology, academics, climate change, etc. . Game Style Quizzes.

Social Media 52

Social Media Gaming Manufacturing Transportation 52

ECXO

APRIL 29, 2024

It’s a fascinating tale of desire, aspiration, and constant innovation. In this quest for the silver bullet, companies have turned to technology. While these technologies have indeed revolutionized the field of CX, they are not the silver bullet. Understanding what makes a customer tick can prove to be a game-changer.

CX 95

CX Innovation Technology Technology 95