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Lumoa
DECEMBER 19, 2023
Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? In this article, we’ll explore five innovative and creative ways to leverage AI for sentiment analysis. The secret lies in the capabilities of AI and its proficiency in conducting sentiment analysis.
Fonolo
JANUARY 14, 2020
It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Two questions every customer service manager should be asking every day.
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C3Centricity
JULY 20, 2020
How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. The best way to innovate is to start by looking at your target customer’s lifestyle and seeing how you can make it easier and more enjoyable for them.
Comm100
MARCH 8, 2017
From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Andrew Neff has been awarded the title of “Top 50 Thought Leader” with the International Customer Management Institute in 2014, 2015, and 2016. Kate Nasser. KateNasser. Marsha Collier. Bob Thompson. Bob_Thompson.
C3Centricity
MAY 1, 2018
How to Innovate Successfully (What You’re Still Getting Wrong!). This post mentions the ten reasons innovation fails and then shares ideas on finding a solution to each of them. All innovation processes should start with a deep understanding of the potential customer segment and then insight development. #2 And never give up!
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