Lumoa
DECEMBER 19, 2023
Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Unveil and predict market trends AI goes beyond customer data analysis.
Zendesk
AUGUST 10, 2021
Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. For a lot of prospects, that means connecting over messaging and social media apps. Social media and texting can also be great ways to follow up with missed prospects in a low-pressure way.
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Zendesk
AUGUST 10, 2021
Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. For a lot of prospects, that means connecting over messaging and social media apps. Social media and texting can also be great ways to follow up with missed prospects in a low-pressure way.
Fonolo
JANUARY 14, 2020
It’s one of our favorite places to learn about every facet of consumer-first business management. Peter Lavers is a customer experience blogger and CRM expert, and one of the world’s top influencers in customer experience management. . Top Pick: Promoting a digital-first mentality throughout the contact center.
Beyond Philosophy
FEBRUARY 6, 2019
an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Surveys are excellent, but they are only part of what you need to take your game to the next level. Recommendation #4: Get feedback from sources other than surveys.
Qualtrics
OCTOBER 1, 2019
Brands that need a turnaround should start with a game plan. The Brand Turnaround Game Plan. The media doesn’t seem quite so interested in you as it used to. Many business managers won’t pick up on the problem until something sets off an alarm, and then suddenly the entire business is thrown into a panic.
Comm100
MARCH 8, 2017
From helpful articles and videos, to truisms about the industry, Shep Hyken’s Twitter game is as strong as ever in 2017. Andrew Neff has been awarded the title of “Top 50 Thought Leader” with the International Customer Management Institute in 2014, 2015, and 2016. Kate Nasser. KateNasser. Marsha Collier. Bob Thompson. Bob_Thompson.
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