Lumoa

DECEMBER 19, 2023

Have you ever thought about how some businesses manage to analyze thousands of customer reviews and feedback quickly? Detect liked or disliked product or service features AI for sentiment analysis is a game-changer, not just for marketers. Unveil and predict market trends AI goes beyond customer data analysis.

Sentiment Analysis 83

Sentiment Analysis AI Machine Learning Social Media 83

Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. For a lot of prospects, that means connecting over messaging and social media apps.

Sales 104

Sales Social Media Gaming Start-ups 104

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136

Customer Service Contact Center Social Media CX 136

Zendesk

AUGUST 10, 2021

Whether you’re new to the prospecting game or a seasoned pro, these are your go-to strategies for turning contact information into sales. Experience: Entranced by the latest and greatest, these prospects want to be on the cutting-edge of technology. For a lot of prospects, that means connecting over messaging and social media apps.

Sales 52

Sales Social Media Gaming Start-ups 52

Beyond Philosophy

FEBRUARY 6, 2019

an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. Surveys are excellent, but they are only part of what you need to take your game to the next level. Recommendation #4: Get feedback from sources other than surveys.

Customer Experience 154

Customer Experience Social Media Gaming Education 154

Comm100

MARCH 8, 2017

Roy Atkinson is a senior writer and analyst who specializes in guiding organizations to better customer service and customer service management. His Twitter explores the connection between customer service and technology, and is jam-packed with useful customer service resources. Kate Nasser. KateNasser. Marsha Collier. Bob Thompson.

Customer Service 0

Customer Service Start-ups Sports Social Media 0