CSAT.AI

AUGUST 31, 2022

However, in t heir Occupational Outlook Handbook for Customer Service Representatives, the BLS provides insight more specifically into customer service job projections in the US. Customer Service Growth Projections. The Rise of Gig Customer Service. That change of 1.4

Customer Service 77

Customer Service Outlook Sentiment Analysis Education 77

Fonolo

JULY 8, 2021

Companies use all sorts of metrics and techniques to evaluate their customers’ satisfaction with their products and services. Google reviews, social media activity, and customer service surveys all help companies learn about their customers’ experiences. How to leverage Net Promoter Score in your call center.

Net Promoter Score 142

Net Promoter Score Contact Center NPS Customer Satisfaction 142

Hodusoft

JUNE 30, 2022

Industry trends, especially in communication technology, have been fast-paced over the last few years. ITEXPO is one such event that holds a mirror for businesses all across the globe regarding the current and emerging ICT trends. ITEXPO is one of the largest business technology events. Automates mundane tasks.

Contact Center 52

Contact Center Technology Technology Gaming 52

DMG Consulting

JUNE 1, 2022

At the same time, employees are benefitting from VAs, which deliver real-time guidance to contact center agents and internal self-service functionality to employees across organizations. A leader in vendor-agnostic research and consulting, DMG is the only firm whose expertise spans operations and technology.

AI 48

AI Contact Center Artificial Intelligence Innovation 48

SugarCRM

JULY 28, 2022

However, there were challenges along the way, both for many of our customers who were on the same journey and for us. Remote Is the “Old Normal” for Customer Service Teams. The customer service department was the least impacted organization for our customers and us.

CRM 26

CRM E-commerce B2B Omnichannel 26

ClientSuccess

APRIL 2, 2021

You can’t expect buyers to stick around for a brand that doesn’t deliver a seamless and consistent customer experience. In fact, according to a Hubspot survey, 80% of the customers surveyed stopped using a business service with a brand following an unpleasant service experience.

Customer Experience 75

Customer Experience E-commerce Invoicing Customer Retention 75

Taylor Reach Group

JULY 13, 2017

Identifying the telephony and technologies required to support your business activities. Mapping your business processes impacted by the Call or Contact Center. The failure to complete proper research has led many organizations to select technologies that don’t meet the needs of the organization.

Contact Center 61

Contact Center E-commerce Technology Technology 61