Customer Think
NOVEMBER 4, 2023
Podcast Today’s interview is with Dr. Peter Kim, Professor of Management and Organization at the University of Southern California Marshall School of Business and author of a newly published book called How Trust Works: The Science of How Relationships Are Built, Broken, and Repaired.
Kerry Bodine
JUNE 20, 2015
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
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Beyond Philosophy
OCTOBER 6, 2015
A class action lawsuit has already been filed in California. VW is a HUGE brand, and they have just lied to customers. It is essential to building Customer loyalty. Target and Snapchat: The Power of Customer Loyalty. 4 Ways to Gain Customers’ Trust in Data Security. A willful act.
Fonolo
MARCH 12, 2019
After graduating from university, I spent a sun-soaked 18 months living in Southern California. You’ll see an almost identical inventory from San Diego, California, to Salem, Massachusetts. Having moved from Ireland, my family and friends back home were interested to hear what I liked and disliked about my new life “state side.”
Beyond Philosophy
JUNE 11, 2015
Some companies reach this goal through superior value delivery, built on quality products and services and positive, consistent customer experiences. For the past several decades, many companies have relied on customer loyalty cards or programs, by which they can track purchase behavior and give rewards for repeat and volume buying activity.
Lightico
NOVEMBER 16, 2022
Customers dealing with complicated or stressful loan modification processes are prone to repeat calls, straining contact centers and increasing overhead costs. Even once the loan modification request is received and the terms are modified, the customer experience has already been tarnished. This can put customer loyalty at risk.
Customer Bliss
JANUARY 24, 2017
With over 26 years of experience in the software and services industry, Bajtos brings a strong background in customer support operations and customer loyalty. Bajtos holds a bachelor of arts degree from Saint Mary’s College of California. The Three Phases of the CCO Role.
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