Fonolo

MAY 5, 2020

And that’s why we’re so excited to share this particular success story with you… Who is Credit Union of Colorado? Credit Union of Colorado (CUofCO) is a large credit union based in — you guessed it — Colorado. But things don’t always go to plan, we find the greatest lessons are learned.

NPS 62

NPS Contact Center Customer Satisfaction Technology 62

Fonolo

MAY 12, 2020

We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up with a ‘heart to help’, breaking down barriers for customers, and the importance of being visible to your team. What path led to where you are now at the Credit Union of Colorado? What’s your origin story?

Contact Center 81

Contact Center Net Promoter Score NPS Finance 81

Bill Quiseng

MAY 8, 2017

The year was 1987, a time when technology was advancing at a tremendous pace. New technologies are shaping the world around us, and small businesses have a tremendous opportunity to capitalize on these advancements. As the technological complexity of customer relationships evolve, so must our approaches to them.

CRM 98

CRM Predictive Analytics Customer Relationship Management Social Media 98

Customer Bliss

JULY 26, 2018

Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado. In order to provide IT support the various government branches, the state of Colorado decided to consolidate IT into one division. And how did William kick off this work?

Government 44

Government CX Transformation CX B2B 44

Customer Bliss

APRIL 12, 2019

When Monica first stepped into her role at TECO, she was immediately tasked with helping TECO retire its 30-year legacy and transition into a new customer information and billing system. Be prepared to go live : In January 2017, TECO deployed its first online portal, allowing customers to conduct transactional services.

Customer Experience 64

Customer Experience CX Transformation Non-Profits CX 64

Taylor Reach Group

MARCH 26, 2018

This event is a hub of ideas, inspiration and industry connections for customer service and customer contact executives who strive to innovate the customer experience. Customer Contact East: a Frost and Sullivan Executive Exchange April 8 – 11, Marco Island, FL. You’ll leave with answered to your top questions.

Contact Center 51

Contact Center Artificial Intelligence Customer Experience CEM 51

Comm100

MARCH 27, 2023

However, with the technological demands of students rising, it’s not always easy for schools to provide students with the level and quality of support that they expect – especially within a tight budget. Task bots Task bots are a great first step into automation for those who are unfamiliar with the technology.

Education 65

Education AI Sentiment Analysis Artificial Intelligence 65