ECXO

AUGUST 15, 2023

Ensure you have the right people on staff with the ability to create all different types of analytical models, ranging from prescriptive to artificial intelligence/machine learning-based reinforcement learning style models. Getting the privacy, security, and compliance aspects right. embedded in their software.

Manufacturing 98

Manufacturing Artificial Intelligence Machine Learning Legal 98

Experience Investigators

FEBRUARY 20, 2024

Cost-Effective and Scalable Solutions: Machine learning means these tools can adapt and improve over time, keeping operational costs low. Smarter platforms learn not just about topics but also about better routing to high-quality customer service agents.

Voice of the Customer 98

Voice of the Customer VOC AI Sentiment Analysis 98

Qualtrics

APRIL 13, 2021

XM/ OS is the single, secure, cloud-native platform that enables our customers to bring together all of their experience data through a connected system, analyze it with powerful AI and machine learning tools, then quickly and easily take action to continually improve the experiences they deliver. xFlow - Build a culture of action.

Machine Learning 49

Machine Learning Sentiment Analysis Compliance Government 49

DMG Consulting

MARCH 8, 2019

Robotic process automation (RPA) is another valuable tool in contact centers, relieving agents of repetitive, non-cognitive tasks, including the time-consuming processes required for compliance with two-factor authentication. Contact Center Infrastructure Platforms are Game Changers.

Contact Center 72

Contact Center Innovation Artificial Intelligence Machine Learning 72

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions. AI Streamlines Agent Training.

AI 82

AI Customer Service Contact Center CRM 82

UJET

NOVEMBER 3, 2020

As the AI learns and stores customer interaction data in its machine-learning database, it will begin to see call patterns that can then be used for Virtual Agent customer service scripts. Human agents learn how to solve customer problems effectively through a series of interactions. AI Streamlines Agent Training.

AI 72

AI Customer Service Contact Center CRM 72

Customer Service Life

MAY 21, 2018

It’s OK to explore artificial intelligence, especially when it uses machine learning to help customers find the right answer faster. How often do we look for an easy fix for attrition like adding incentives or games? The modern contact center understands that the purpose of quality is not just to measure compliance.

Contact Center 68

Contact Center Customer Experience Artificial Intelligence Machine Learning 68

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

ProProfs

MAY 10, 2023

The company uses Artificial Intelligence (AI) and Machine Learning (ML) to provide detailed insights and analytics to help clients make informed decisions about talent acquisition, development, and management. Enterprise Ready- It can easily meet all of your corporate compliance and integration needs.

Artificial Intelligence 52

Artificial Intelligence AI Machine Learning Education 52

SurveySensum

JULY 14, 2020

James Hardwick – Industry Director for Gaming, Media, Entertainment, and Software at Oracle. He currently works as Industry Director for Gaming, Media, Entertainment & Software at Oracle within their CX Intelligence Platform business. LinkedIn : [link]. Website : [link]. based AIM stock listed company. Linkedin : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

FEBRUARY 26, 2019

On encouraging a test-and-learn culture: First of all, test-and-learn is hard. Let’s take an example for our Supply & Compliance line of business, which helps companies understand both supply chain and compliance risk. How can we best leverage AI/machine learning to deliver real-time insights and triggers?

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37

Intercom, Inc.

MARCH 29, 2022

We remember the companies that make things easy, whether it’s buying furniture from Living Spaces, building games with Unity, or using an Atlassian product that makes you more productive at work. We also shipped products using the latest machine learning technology like conversation topics, and efficiency improvements like macros.

Start-ups 118

Start-ups Innovation Sales NPS 118